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Wunderino Casino - Payout and verification issues

RESOLVED
Velven Deutschland
Posted on February 20, 2019.

Dear Ladies and Gentlemen,

First apology for my bad English.

I requested a payment of my profit and received a payment refusal on 09.02.2019 including a verification request. How did I submit the required documents and received an email that takes the verification approx. 1-7 working days Account I am already verified (it shows me "I'm okay" to). Then I have again made a payoff which was rejected.

On inquiry there is no answer. In addition, in the terms and conditions of Wunderino 5.2 is a payout within 3 working days done. What is not possible because of the long verification process, so it is a violation of the own guidelines by Wunderino and a Withdrawal tactics to delay a payment. That's not alright! Further info: I made a normal deposit from my account without bonus.

AskGamblers
Posted on February 20, 2019.

Dear @Velven,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on February 21, 2019.

Hello

thank you for contacting us.

I have forwarded your case to our verification department, they will check your documents as soon as possible.

I want to excuse the wait and inconvenience.

If you have further questions please do not hesitate to contact us.
I also want to wish you a great evening.

Best regards,
Wunderino

Velven Deutschland
Posted on February 21, 2019.

thank you very much for the fast work. i got verified.

AskGamblers
Posted on February 21, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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