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Wunderino Casino - Payment declined, no further info given

REJECTED
Complaint Info
Disputed casino Wunderino Casino
Reason Declined payment
Amount € 300
Max1988 Austria
Posted on February 27, 2019

I started playing at Wunderino a few weeks ago and first their was no problem. I had some smaller winnings arround 60 euros and they payed it with no problem. After i won 300 euros they wrote me an email and told me that i have to verify my account with a photo of my license, credit card and other things you really shouldnt share in the internet. I tried to reach their customer support but its always just the mailbox and they are not answering my emails. I read in the internet that there are a lot of people with similar issues so i thought i might try this complaint. Thank you for your help in advance.

Posted on February 27, 2019

Hello,

thanks for your request.

We sent you yesterday a reminder, that we need your documents to verify your account.

We still need your documents to process the verification.

If anything else arise, do not hesitate to contact us.

Best regards,

Wunderino.

AskGamblers
Posted on March 2, 2019

Dear @Max1988,

Please let us know if you have cooperated the casino and sent the required paperwork. Please be in aware in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

Posted on March 4, 2019

Hello,

we have checked the case again, and we can see, that the user still has not sent any documents.

We would like to ask you if you send us the requested documents to solve your case.

Thank you for your cooperation,

Team Wunderino

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