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Wunderino Casino - Keep declining €10,000 payment

Complaint Info
Disputed casino Wunderino Casino
Reason Declined payment
Amount € 10000
Posted on November 7, 2018


Please excuse my bad English, but I need help as a customer from Wunderino Casino.

Unfortunately, there are always problems with Wunderino.

I wanted to payout 10.000,00 euros.

Payment rejected. Reason:
Verification! Identity card, bank statements, account private.

This has not been a problem for me. So I submitted the documents. After the verification, I asked again for payout.

Payment rejected. Reason:
Use the last-used payment method for payment.

The last deposit was bank transfer.
I contacted the support. He told me to apply by credit card. Even if I paid by bank transfer.

I should pay by Bank Transfer.

I requested payment by credit card, cause the Support want that.
Now the credit card is to be verified. .. What Elkse.. I also submitted the necessary data and now I do not hear anything anymore.

I feel as though the provider is constantly dragging out the payout.
I feel like the Provider wants that I play the money. I feel really confused about that Situation because the Support doesn’t help me and Refer to the accounting. Everytime he pays the Money Back to my Game Account. Now I tried 7 Times to payout the Money.

Again and again he pays back the money and demands new things.

I understand, that I have to authorize myself as a person
According to Wunderino terms, these can make the payout like this.

I really need help in this Situation.

I've added an attachment that shows how often WUnderino rejects my payout. Likewise I also saved the chat history of the support

Posted on November 7, 2018

Edit Comment:

Now my credit card has been verified…

However, the payment by credit card has now rejected.

Payout like the deposit method with which the money was won.

First was the payout rejected by bank transfer cause wunderino wants that I pay the money out by Credit Card. Now I have verify the Credit Card and Wunderino wants that I pay the money out on Bank Tansfer. Im really really confused.

Today I have order the payout on bank. In 12 Hours no Reaction.

Posted on November 8, 2018


Thank you for your request.

I have checked your case and I can assure that your account has been verified and your winnings has been approved as well.
Depending on which method and bank your withdrawal will reach your account in 1-4 banking days.

I want to excuse the wait and inconvenience.

I also want to wish you a great evening.

Best regards,

Posted on November 12, 2018

Dear @david1988,

Please make sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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