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Wunderino Casino - Intentional Delay of Payments

RESOLVED
drdig Germany
Posted on April 1, 2019.

On 27 March, I wanted to withdraw after a decent win (method: bank transfer to a verified bank account). My account, at that point, was already fully verified (twice(!)).

After my withdrawal was pending for nearly 72h, it was cancelled, mentioning no specific reason for the cancellation. The live chat later told me I had to withdraw to the bank account the last deposit was made from. I asked whether they would require any additional documents, or if I was ready to withdraw to that bank account. I was told that it was already verified, since it was used as my deposit method. (At that point I was positively surprised that everything went so smooth, after my previous experience, and considering other complaints here).

The positive experience didn't last long. An hour later, I was asked to provide a bank statement for a bank account that was already verified.

After experiencing similar complications with my second to last withdrawal, I am afraid I have to submit a complaint. Surprisingly, the withdrawal I made inbetween, which was a smaller amount was processed within hours. It's just larger amounts that apparently are delayed.

AskGamblers
Posted on April 1, 2019.

Dear @drdig,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

drdig Germany
Posted on April 1, 2019.

The requested documents (for repeatedly verifying the bank account) were provided on Saturday, 30 March. I have not yet heard back from Wunderino. The disputed amount is €4922.

drdig Germany
Posted on April 3, 2019.

On April 2 the documents were accepted and a withdrawal was made.
On April 3 I received the money.

Complaint resolved, thank you.

AskGamblers
Posted on April 3, 2019.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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