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Wunderino Casino - €510 payout still pending

REJECTED
Complaint Info
Disputed casino Wunderino Casino
Reason Delayed payment
Amount € 510
Posted on December 8, 2018

Actually i have 3 pending Payouts 510 € in total. I used my own Paypal for deposit , used no Bonus offers 4 it.

Last month my withdraw ( same Paypal but with Bonus) worked slow but it worked at least.

This time i see 3 pending requests but Nothing happens , support does not react to mails and live Chat is not working ( Page Info)

Posted on December 9, 2018

Hello

thank you for contacting us.

I have checked your case and I can see that our department still need 2 documents. They could not accept your utility bill, because the documents was truncated. Please note that we must see all 4 corners to approve your documents.

They also need a Passport/National ID or a Drivers license. (We need to see all 4 corners).

Please log in to your player account and upload the documents. The options can be found at the top right of the website.

Thank you for your cooperation.

Should you have further questions, do not hesitate to contact us.

Best regards,

Wunderino

AskGamblers
Posted on December 13, 2018

Dear @Trygan,

Please let us know if you have cooperated the casino and sent the required paperwork. Keep in mind that in case you fail to respond within the given time AskGamblers Complaints Team will have no other option but to reject this complaint upon submitter's unwillingness to cooperate.

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