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Wunderino Casino - Delayed verification

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Amount € 2000
Posted on August 31, 2018

Hello, I won 2000 euro at wunderino. As I tried to Transfer it to my PayPal Account, wunderino blocked the payment and required a verification via ID and a Bill. I uploaded everything and i wait now for 2 Weeks. I wrote an e-mail to the Support but they couldnt help me and wrote that i have to wait. Could you please help me to Speed Up the process. Greetings < full name removed >

Posted on September 1, 2018

Hello

Thank you for your massage.

I have checked your Account and I can see that your Account is active. The verification is not finished yet. Your ID was accepted but your Utility Bill has to be checked. Please note, that you need to log into your account and go to "Account verification" to check the status of your verification.

I would like to inform you, that until the verification of your player account is not completed, your payout will not be processed.

If you have further questions, you can contact us again.

Posted on September 4, 2018

hello,

I can´t get any information at the path you described me. If I go to my account I can only see my data and no button or information about my status on verifivation.

Posted on September 5, 2018

Hi again,

Thank you for your reply.

I can see on your account that your account has already verified. We would like to ask you, to request your payout again.

AskGamblers
Posted on September 5, 2018

Dear @Askflowunder,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Wunderino Casino Complaints

  • 157 of 172 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 4,726 USD avg amount

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