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Wunderino Casino - Delay in the verification process

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Amount € 1000
Posted on January 8, 2019

Dear all,

Around one week ago, i won 1000€ and wanted to cash out.

Under the "point account verification", it was mentioned, that i Need to verify my account with 3 types on documents. I provided all documents, which were required, to them (on the Website) immediately. After that I didn`t receive any Feedback or Response. I send two requests to the support E-Mail adress, and asked for a short Status of the verification and if there is the need for further Information. Next to it, I even asked two times the live Support and only received high Level answers, which didn`t help.

Until now, I was always very satisfied with Wunderino and the customer Support, but currently I am really unhappy and unsatisfied. Next to it, I get a Little bit nervous, when I will receive the amount I want to withdrawl.

Thank you very much for your Support and a short Reply.

If you have any questions or need further Information, please feel free to contact me.

Best regards and a nice day for you.

Tim < surname removed >

Posted on January 10, 2019

Hello,

thanks for your request.

Please explain how we can help you. Your account is verified since 7.1.2019 and you don't have any open withdrawals.

Best regards,

Wunderino

AskGamblers
Posted on January 10, 2019

Dear @Qu3stTM,

Please let us know if there's an update regarding your ongoing complaint. Please be in aware that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

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