I`ve got a problem with Wunderino Casino.
I won about 750 € and decieded to use my boyfriend`s bank account for transferring the amount.
Because I wasn`t sure if this would work I contacted the support and explained my plan. The support told me there would not be any problems if I was able to verify this bank account (letter, id card of my boyfriend, statement of account).
So I declared the 750 € for payout and send them the documents they asked for. It took a few days until I got an answer. They now wanted me to verify my gaming account (which I already did before). So I sent them all my documents for a second time. Because it took such a long time and I didn`t get any answers from support I switched the payout method from bank account to Paypal (my own account which was also verified).
I was a bit shocked because now Wunderino closed my whole account now. I tried to contact the support for many times but I didn`t get any response. Not even for one time.
I used Wunderino many times and spent my money to play there. The win of 750 € wasn`t generated by using bonus or free money.
It`s kinda hard getting cheated by such a well known casino. They advertise in TV every 15 minutes telling it`s a safe casino legalized from the Schleswig-Holstein (Germany. That’s where I`m from) ministry of gambling and then they cheat you by withholding such a smaller win and rip you of. That`s really a poor statement for a casino like Wunderino and describes what kind of people you`re dealing with in a perfect way.
I hope you are able to help me in this case. I was so lucky about that win. It would be great if you might be able getting in touch with Wunderino and manage them to pay out my win.
Sorry for my bad English ;-)
All the best