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Wunderino Casino - Asking again for account verification, delayed payment

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Verification issues
Amount € 3000
metzgerlutz Germany
Posted on February 26, 2019

My account was verified on 17.02.2019 by Wunderino. I have made several attempts to pay out my profit of 3000 €. Wunderino did not pay. Wunderino wrote today that I need to verify my account first. the account was already verified. Wunderino keeps trying to stop paying my winnings. can you help me now?

Posted on February 27, 2019

Hello,

thanks for your request.

We forwarded your request to the responsible department.

Once they checked your case, they'll contact you via email with the outcome.

I want to excuse the wait and inconvenience.

Best regards,

Wunderino

Posted on March 1, 2019

Hello,

We have checked your case again and we can assure that your account is fully verified.

We would like to ask you to withdraw back to your bank account.

Should you need further assistant, do not hesitate to contact us.

Best regards,

Wunderino

AskGamblers
Posted on March 1, 2019

Dear @metzgerlutz,

Please confirm if the issue has been resolved. Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Wunderino Casino Complaints

  • 157 of 172 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 4,726 USD avg amount

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