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Wunderino Casino - Verification not finished after a week of waiting

RESOLVED
timfichtler Germany
posted on July 10, 2018.

Wunderino ignores my verification. I'm waiting since 03.07.2018.
Whenever I ask for customer service, they tell me they can not do anything. Only the finance department can unlock me.
I won 3669Euro without a bonus system and can not pay it off.
I already wrote the support 3x, but nobody could help me.

posted on July 10, 2018.

Hi,

Thank you for reaching out to us.
Firstly, I'd like to excuse the delay handling your verification documents.

I can see that your account was just verified and you can now request the withdrawal.
Once you've requested the withdrawal back to your Card we will process the payment asap.

I wish you a great day.

Best regards,
Sam

timfichtler Germany
posted on July 10, 2018.

Thank you, I will contact you as soon as the money has arrived.

posted on July 10, 2018.

Hi again,

Please do so.
I can see that the payment has been processed and you should receive it in 1-3 days.

Cheers!

Best regards,
Sam

timfichtler Germany
posted on July 12, 2018.

Thanks, my money is here. So all right.

:)

posted on July 12, 2018.

Amazing, happy to hear!

Cheers :)

Best regards,
Sam

AskGamblers
posted on July 12, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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