Dear Sir ,
I am joining this Riva Poker (www.rivapoker.com) by taking advantage of their free risk GBP40 offer. This risk free offer is offered by their live chat customer service.
After depositing GBP40 via Neteller, I am playing poker game and fortunate enough, I won another GBP40 with a fews of good hands.
Subsequently, I am choosing a 2 person poker table and the lady luck is really at my hand. I won again and thereafter, I am making a cashout of GBP115 (net winnings of only GBP75).
Immediately, Riva Poker suspended my account and alleged that there is a "collusion play" and asking for my ID and address verification documents.
Without delay, I sent out my passport and bank statement. Then, I also receive their telephone call from them also.
Furthermore, I also sent out email explaining there is definitely no collusion play involved as that player is a big fish. I do nothing wrong by winnings his money.
After nearly 1 month, I got no response from them. I have emailed them for more than 30 times but still got no response and they are totally ignore email.
Please help. Thank you