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Trying to get my winnings and being ignored

UNRESOLVED
Complaint Info
Disputed casino Aztec Casino
Reason Declined payment
Posted on May 16, 2014

Hello, I cashed out $100 from a free chip from this casino on Jan. 21, 2011, but some days later they put in back in my account claiming not to have received my documents. So I sent documents again and requested a withdrawal again on Jan. 26, 2011. Then they say they finally received them and some more days later someone named Ben emailed me asking for 2 bills showing my address and he stated upon receipt he would approve my withdrawal. I sent all requested information and emailed finance and Ben several times (with no response received from them) and chatted with live help who assured me I would get withdrawal, but as of now ... nothing still waiting. Also as of yesterday no one in live help with come on and talk to me. Please help !

Thank you

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