I met play through on a $24 free chip at Superbet Palace Casino (Topgame), on Sept. 12, 2012. Live help said I needed to deposits first in order to cashout and I did the next day. After I deposited my balance disappeared and I asked lived help to adjust my balance so that I could cashout and they said they were having technical problems and to come back in 24 hours and they would have it fixed. It has now been over a week and nothing has been done and I still have not requested my withdrawal. Please help?