I Joined StarWin on the 10th July. First day i deposited 3 amounts, £20, £30, and £50.
I carried on playing and depositing a total of £837.
My first withdrawal was made by myself on the 10th July and i submitted all required docs to them.
Withdrawals had pending so i checked after 4 days and they said they had not received my documents so i sent them again. They said they had received the documents and my withdrawals would be paid.
I trusted them so i carried on playing and ended up with 12 withdrawals in progress to a total of £938. As the withdrawals now had "checked out" and "confirmed" i decided to wait a few days. The only payments into my bank were made on the 22nd July for strangely enough the exact 3 amounts of my first 3 deposits on the 10th which were £20, £30, and £50.
I have sent numerous emails to their support who have fobbed me off with the usual "escalation to payout department" and now sent me a mail saying my payments were sent to my credit card which is a lie as my personal manager at the bank says no payments have been paid and none incoming.
The fact that they will not allow under £50 to be withdrawn and the only refunds are the exact amounts of my first 3 deposits make me think that Starwin being a brand new casino in Curacao is starting again under an old name as this just seems so weird.
All i get back now is automated responses in french.