I wanted to update my complaint with a copy of the chat I had with a live Slot Nuts agent this morning. I had mistakenly posted it under comments, but was advised by a very nice person to use the proper place so it would be noted. So, I know this is a repeat from my previous comment, so I apologize in advance for all the space it will take up:
From Live Chat on 11/12/11:
Just wanted to update with my latest chat with slot nuts iive agent today:
Please wait for a site operator to respond.
You are now chatting with 'Rafael'
Rafael: Hello. How may I assist you?
cfeline: I am requesting updated information concerning my withdrawal request from 10/16/11
Rafael: May I know which casino site are you playing in and can you verify the login ID so that I can check it for you please?
cfeline: My account is at slot nuts and my user name is cfeline
Rafael: thank you.
Rafael: Kindly hold on please while we are checking your request for any updates..
Rafael: Thank you for your patience...
Rafael: As I have coordinated your withdrawal to the accounting department, they have advised me to inform you that your request is still on process and you will be notified by email or through a phone call once your request has been processed. We do apologize for the inconvenience due to the high volume of withdrawal we have received that caused the delay for the payout.
cfeline: I am really frustrated concerning this request..it has been over a month, I have turned in all documentation..I keep getting the same canned responses concerning my withdrawal: huge amount of requests are delaying the payout, new payment method, updatig system, it's with the accounts department and my concerns are being forwarded, they are in last stages of processing and will contact me, and so on and so on...yet I have received no information and have never once been contacted by the acoounts department. It takes literally seconds for your casino to receive money from a deposit when I pay to play and if I lose you have your money, but now that I have won I have waited an extremely unreasonable amount of time and have received nothing and no real information regarding my payout. All I ever hear is that you will forward my concerns to a supervisor/manager/account department but no action is ever taken.
Rafael: we do apologize for the delay. we will forward this concern to the management so that they can check that for you. and once we have an update, we will inform you immediately and please be assured that you will receive your funds once processed.
cfeline: How long does it take to process the average payout at your casino? Your casino withdrawal policy states that withdrawals are processed in 48-72 hours, yetit has been since Oct. 16, 2011...this is absolutely not reasonable or in accordance with your own policy
Rafael: I am sorry but we cannot provide specific date for you as for today because they did not provide any information for the date, we will be in contact with them to follow up this withdrawal request.
cfeline: I just do not understand this ...do you really think this is reasonable to ask a 'valued customer' to continue to wait for no definitive reason?
cfeline: I payed to play in good faith and I expected the casino to respond ingood faith to my request, but that is not what has happened and I feel that I am being scammed and given the run around in a bid to wear me out so I can give up on ever receiving my payout
Rafael: I am sorry but fiollow up is the only thing that we can do for the withdrawal.
cfeline: Which is the same thing I have been hearing on an almost daily basis concerning this issue for a month, and it has yielded exactly zero action as far as me receiving my payout
Rafael: i believed you are on the phone already.
cfeline: yes, i was, but I was also chatting with you
cfeline: it is common for me to chat and talk with casino rep because I am sick of getting the same canned responses and because it gives me a paper and phone trail for my complaint against this casino
Rafael: and I have checked your account noted that you are advised about your withdrawal.
cfeline: if by advised you mean given the same responses with no real answers, then I guess you are correct
Rafael: and we cannot provide you any answer aside from the informations that is written on your account
cfeline: ok Rafael, I can see that we are going 'round and 'round with no resolution..I will not give this up and I will not stop until I receive a real answer to my withdrawal request; I will continue to pursue this matter with all the means at my disposal
Rafael: not a problem. you may please do contact us back from time to time for an updates.
cfeline: I sure will..good day
Rafael: Thank you for chatting. Good-bye!