I started gambling with Royal Ace Casino at the start of this year. I have gambled for years with good and bad fortune. I enjoyed the Royal Ace Casino, depositing a couple hundred a week.
Around the beginning of March, I won $5,000. It sat pending in the account for seven business days. I called to ask why it was still pending. The person I spoke with said myself and the account needed to be verified. I went through steps and was verified 3/17/19. On 3/25/19 my withdrawals that were pending disappeared, so I assumed they were on the way.
On 4/5/19, I see a manager’s approval on 4 checks totaling $5,000 USD. I deposited more assuming checks were on the way. They never showed the whole month of April. By this time, my total deposits were in excess of $3,800 and total winnings owed were in $10,550. I called numerous times in April, every 3-10 business days. Customer Service could never give me a direct answer and always said to call back, the checks will be sent with email Fed Ex verification, which I never received.
Understandably, I was frustrated and called again. After a few heated words with Customer Service, I have been banned from the website and I cannot access my account. I am now blind to what totals are owed to me. Before my access was revoked, I had never received a dime and was trying to get a paper trail to confirm exact details.
I called and said I am going to have my bank make fraudulent claims against deposits if nothing is done. They refunded me $1,150.38 to my credit card and $1,112.82 to my bank card. This does not cover the total deposits made nor does it include the over $10,000 in winnings owed to me. I was banned for expressing my concern of not receiving any of what is owed. I called over a period of 40 days.
I gamble still, but not with the Royal Ace Casino. I want more people to be aware so this doesn’t happen again and hope that I will be compensated for what is rightfully mine. .