Riva Poker Doesn't Pay Me My Winnings

posted on February 13, 2013.

Dear Sir,

I need your help.

Riva Poker has ignored my withdrawal request for GBP431 under transaction code

15479277 NT. I have fully complied with their terms and condition and also meet their wagering requirement.

I have continuing email them and only got same reply that it is pending validation from their payment agent. It has been more than 10 days. (Their standard time is 96 hrs as per their email)

I see no sincerity at their side to pay me. Please help!!

Thanks and regards.

posted on February 20, 2013.


I analyzed this complaint and I would like to assure you that we deal with our players' cash outs with seriousness and respect.

While we strive to process the winnings in the fastest delays, we cannot skip however the checking procedures which are mandatory for the safety of the transactions.

In order to check the status of your current withdrawal request, I would appreciate it if you can provide us with your full name and username.

Subsequently, we will be able to provide you with full details on this matter.



RivaPoker Representative


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