Here is my dispute with Real Vegas Casino; I will supply more detail upon request.
Forwarded message ----------
From: Don *************
Please review the attached chat. Then, please review the attached scans that I sent by this email
being forwarded which was sent on December 9, 2013 which was 22 days ago. The back of the
credit card requested was not included here. I will scan the card on both
sides and resend the scans.
casino ID dka557
Please wait for a site operator to respond.
You are now chatting with 'Jasmine'
Your Issue ID for this chat is LTK12167010349797X
Jasmine: Hello. How may I assist you?
you: Don *************** I have sent the information
and I am confused as to what is missing.
you: I sent all the information requested by email attachment the same day I requested the withdrawal.
I sent the information to the email address listed on your website and the email went through according to my computer
Jasmine: Kindly stay on hold while I am checking your account.
Jasmine: Thank you for your patience...
Jasmine: I'm sorry may I know why you sent those information?
Jasmine: Are you trying to deposit?
you: I had $700 withdrawalable in my account and I chatted with one of your agents to make sure the amount was correct
before I requested a withdrawal and then I immediately sent by email all the identification requested on your website.
Jasmine: Can you please provide your correct log in ID?
Jasmine: Upon checking the account ID dka557 there's no pending withdrawal on that account.
you: Now, I received an email saying the withdrawal was declined for lack of identification information. The reason you do
not see a withdrawal request I suppose is because it was declined and the email asked for the same information again.
I am beginning to feel scammed.
you: The correct login ID is above and again it is dka557
Jasmine: and this is in slots inferno casino site right?
you: No. It is Real Vegas. By the way, I sent the same information to Cool Cat and the withdrawal there was approved
and a check is in transit.
Jasmine: I see that's why.
you: I sent complete identification information by email attachments (scans) to Real Vegas, Cool Cat, Slot Madness
and Vegas Strip where I had withdrawal requests pending.
Jasmine: Let me check it on Real Vegas.
you: The email apparently went to a casino processing center which services several casinos.
Jasmine: May I have the LTK Code please?
you: As far as how the withdrawal is sent to me, I really do not care. It can be wired (I supplied that information),
it can be mailed, it can be delivered by Fedx or any other delivery service or sent by any other reliable means. What
is the LTK code. Never heard of it.
Jasmine: Your withdrawal will be processed for you shortly as you have met all the wagering requirements, however
as this is your initial withdrawal, we will require you to send in some ID documents. We require players to send in a
copy of their drivers license, a utility bill (such as telephone or electricity bill), a copy of the front and back of the credit
cards used in the casino and a signed copy of the faxback form.
Jasmine: Here is the link for the Slots Inferno fax back form
you: Jasmine: I sent precisely that in the email I described. The residence where I live is in my brother's name
(Robert A. ************) so I sent a hearing aid bill addressed to me. And I am confused as to why you are sending
me the Slots Inferno fax back form
you: I sent by scans in the emails my driver's license, copies of my credit cards, and a signed copy of the account
verification form along with the hearing aid bill addressed to me.
Jasmine: That is included on the list of required documents.
Jasmine: The FAXBACK form is to verify the account information specially when they use a credit card as their deposit option.
you: Where are Real Vegas casino offices located and what is the official mailing address? Again, Jasmine, I sent the account
verification form (fax back form) with the other information requested as described above.
you: And, again, why are we talking slots inferno when the account is at Real Vegas. Are these casinos the same?
Jasmine: You need to send it to [email protected]
Jasmine: I'm sorry it should be Real Vegas Online faxback form.
you: I still have the email and scans in my email file including the fax back form. I will resend the information as soon as this chat ends.
Jasmine: Here is the link for the Real Vegas Online fax back form
you: Jasmine: How long do you think it will be before I receive my money after I send the information again?
Jasmine: Once you have sent these documents to us, the accounts department can then process your withdrawal request.
you: How long will this take?
Jasmine: Once you send those needed documents,the accounting department will validate the documents and then after
they validated it and approved your documents they will start to process the withdrawal.
you: How long will this take?????
Jasmine: We are sorry but we don't have the exact information regarding on how long they will approved every withdrawal request.
you: Jasmine: Who is the agent for legal service for Real Vegas Casino and what is the agent's address?
Jasmine: I'm sorry but we don't have any specific department for legal service.
Jasmine: What we only have accounts officer who handles withdrawal.
Jasmine: and the management.
you: Who is the Chief Executive Officer or Casino manager or whoever manages the casino and his or her correct mailing address?
Jasmine: You may send it to [email protected] you may address it to the management
you: Jasmine: A civil summons for a civil suit must be served by a legal process server. I am a retired attorney and this is how
service is legally accomplished. And, I am entitled to the information I am asking for.
Jasmine: I believed I already provided the information your asking for.
Jasmine: Your request will be processed once you completed the documents.
Jasmine: This one of the security purposes and as a proof that the account owner are the one who will receive the payment.
you: No. You have not and I am not an idiot. The casino has a legal obligation to provide me this information. If you are refusing
to do so. That is fine. I will proceed accordingly.
Jasmine: You may check the credibility of our casino on the website.
Jasmine: And that is the emailing address we have.
Jasmine: And that is also the only department we have.
you: I am not questioning the credibility of the casino. I am questioning why the casino is refusing my withdrawal request when
I can certainly document in spades that I have already supplied all the "security information" you are demanding as an excuse
not to pay me what you have acknowledged in this chat that dka557 has coming from the casino.
Jasmine: They are not refusing your withdrawal request.
Jasmine: They just temporarily canceled it because you need to send the required documents.
you: Really? What else would you call it since I have repeatedly informed you that I sent the requested information weeks ago.
Jasmine: May I have the reference number that start with LTK
Jasmine: Thank you. Let me check.
Jasmine: I have check that ticket and it shows that its from our accounts dept asking you to send the following documents.
Jasmine: 1. Faxback Form
Jasmine: . Driver's License
Jasmine: 3. Utility Bill
Jasmine: 4. Front and Back credit card Visa: 3111 ( Please make sure that the back copy of your card has a signature.)
Jasmine: You may send it through email: [email protected] Please contact us through live chat or through
our toll free number: 1-877-676-1504 once you successfully send the documents together with the LTK number or confirmation
number. And you may again request the withdrawal once we confirmed that we received the documents.
Jasmine: That is the email content.
you: Yes. I did read that in the email and that is precisely the information that I can document that I sent the same day that I
requested the withdrawal. Having four degrees including a doctorate in law, I did learn how to read. Now. regardless of how many
times you repeat the requested information, repetition does not change the hard cold fact that I sent the information and someone
acting on behalf of the casino received the information.
Jasmine: Can you tell me where did you send it?
you: I think the scam is becoming very clear by the statement you made saying "I can request the withdrawal after the information
I sent is resent and approved with a sense of timelessness. I sent the information to the address on the Real Vegas website. I cannot
check the address until this chat ends because when I go to my email file the chat terminates.
Jasmine: You may always contact us back to assist you.
you: Yes. I can get another "chatter" who will know absolutely nothing about this chat just like you had no idea why I contacted the
casino today as indicated by the above chat content.
you: I will copy this chat for reference and paste it in the chat box for the next chat at which time I will have the email address in question. Bye
---------- Forwarded message ----------
From: Don ************
Casino ID dka557
I could not print out your account verification form. I have attached the information
you requested my means of an account verification form I submitted to Cool Cat Casino.
The utility bills here where I reside are in my brother's name. Therefore, I have attached a
bill addressed to me from Columbia Hearing Aids. Otherwise, what I have attached
contains all the information you requested.
Jan 15 (8 days ago)
to accounts, support
Casino ID dka557
I notice that Real Vegas has blocked my play at Real Vegas "sister casinos." Well, that chickenshit is okay. So, where are we on my withdrawal request after being refused on the basis of security information I sent by email on December 9, 2013 and sent again the first week in January 2104? Is this withdrawal going to be paid before I die of old age? I am 74 now.
Click here to Reply, Reply to all, or Forward
to support, accounts
As you will note from my recent emails, I sent the security information on December 9, 2013
and again in the last 48 hours. Since then I have heard nothing. Where are we concerning the
withdrawal at issue? Contact me by email only. I cannot hear by phone due to nerve injuries.
If I hear nothing back in 48 hours, I will proceed to protect my interests.
Real Vegas Casino ID dka557
Real Vegas Online
PAYOUT REQUEST DECLINED
Dear Don **************,
We're sorry, but your BankWire payout request of 700 USD for Account ID dka557 has been declined.
We thank you for your continued business and are always available if you should have any questions.
Email: [email protected]
-The Staff at Real Vegas Online-