I have a withdrawal request from 12/15/2012 for $2000 that was processed on 1/7/13 that I have not received yet. Once processed the wait time you are told is 7-10 days to actually receive the funds in your bank account. As of today 1/23/13 I have not received them. I have called every day since the 17th and continually get told a note will be passed to management and they will get back to me in 24-48 hours. No one calls back. I then was told to send an email to suppor[email protected]ealvegasonline.com and it will go directly to the management but those go without a response as well. It's extremely frustrating that their customer service people will not provide correct and accurate information. Someone knows why these payouts are not being processed. In addition, I have another $4000 waiting to be processed and approved. Since they indicate they can only deposit $2000 per transaction, that amount is split and the wait time is even longer. As a player, I do not hold the funds I deposit into their account for days on end, they receive them immediately therefore I should be given the same courtesy with reasonable processing times.