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Real Vegas Casino - Not getting my winnings

UNRESOLVED
Complaint Info
Disputed casino realvegas online
Reason Delayed payment
Posted on May 16, 2014

I play on real vegas i became a winner of $734.11 i was told i can withdraw and send in my documents everything they ask for i done it with no problem i was very patient waitting it started on 9/20/11 when the documents was send right now it been 30 days of waitting Nov is here nothing everytime i chat with support chat they keep telling me it begin process due to high volume some kind of new payout system waitting for updates from a manager or accounting dept the whole month of Oct got no good news the same story begin told to me everyday now I'm in the hole i even email them no respond now I'm sorry i play realvegasonline also they tell me sorry for the delay rest asure you will get your winning i ask them when they can't tell me all they can do is send a follow up i think i will never see my money i cry a lot because i hate chatting them and telling me the same story still waitting on updates. Can you help me to get my winning so i can live again with happness right now i'm so depress behind this.

Posted on November 3, 2011

Hello i think everything is okay now i got a phone call saiding it approved I'm praying they send it out.not make me wait. 

AskGamblers
Posted on November 6, 2011

Hello Sandy,


Please update us about the outcome so we can close this complaint in a proper way before it closes.

Posted on November 7, 2011

I'm still calling realvegas about my winning all i hear is promise wait a few days for them to send out my winning right now i been depress about the whole thing and they are not going to respond i had try to email them nothing.I'm just tired of promise and the long wait.


 

Posted on November 8, 2011

I been calling everyday sometimes twice to realvegas about when are they going to send my winning now they telling me in a few days i need my money that i won. 

AskGamblers
Posted on November 12, 2011

Sandy, there is nothing more that we can do in this matter, as we are not affiliated work with Real Vegas Casino, but we hope that you will get your money soon.


Anyway, this complaint will warn other players about the casino behavior.

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