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Wunderino Casino - Problems With €2,000 Withdrawal

RESOLVED
Complaint Info
Disputed casino Wunderino Casino
Reason Delayed payment
Amount € 2000
Posted on July 3, 2018

Dear Sir and Madam

Today I turn again because it is problems with the payment at Wunderino.
It is about a payout from 23.06.2018
After finally getting confirmation for the verification (23.06.2018), I received a confirmation from Wunderino that my payout of 2.000 Euro in 1-4 days will be on my account.
On Friday (06/29/2018) it was still not on it and I wrote an email to Wunderino what's going on. Since Wunderino usually answers pretty fast, I wondered.
On Saturday (30.06.2018) I have again written an email where the payment remains
So far no money and no answer from Wunderino
Please help me
Many Thanks
< personal info removed >

Posted on July 3, 2018

Hi < name removed >,

Thank you for reaching out to us.
Firstly, I'd like to apologize for the wait. It turned out the payment was stuck on our payment providers side and therefore it didn't get sent successfully even though it was approved on our side.

This is an extremely rare technical error but it can unfortunately happen.
The payment has now been reprocessed and got sent successfully this time, and you should receive the withdrawal to your bank account within 48 hours.

I'm wishing you a great afternoon and once again want to apologize for the inconvenience.

Best regards,
Sam

AskGamblers
Posted on July 6, 2018

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved. 
The case is being officially closed now.

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