Ag Awards
en online casino payout

Complaint Info
Disputed casino
Reason Delayed payment
Amount $ 1001
Posted on July 17, 2014

Hi my name is Philippe Leger and I need help getting my money from

I really like playing there 80's video slot game. I over spent on many nights but that's fine with me cause I enjoy it so much. Last saturday I Hit 2 seperate winnings one for 650 and the other for 500. So I requested to withdraw 1001 to my ecocard acount. It says please wait 48-72 hours. It has now been almost a week with no response. I speak to the 24/7 rep (wich you can only do online) and he says its in progress. I kept bugging him all week and he finally told me today it's out of his hands. I copied are conversation from this morning here it is.

System is getting started. [Friday, January 20, 2012 6:43:37 AM]

A representative will be connected, please be patient.

Titus enters the chatroom.

Titus 6:43:45 AM

Hello philippe, my name is Titus, how may I help you?

philippe 6:44:14 AM

Hi, I tink we have spoken 3 times on thi matter, Philz747

Your payout request 277872 at 06:04 PM on 14-01-2012 has been received.

Method: EcoCard

Amount: $1,001.00

I still havnt recieved a response on what is happening with my withdrawl

Titus 6:47:06 AM

Yes, we spoke yesterday and I sent the request to the Operations Department. Please note your withdrawal is currently in progress.

philippe 6:48:34 AM

It's been in progress for almost a week now and it says it should take 48-72 hours. but I guess there is nothing you can do?

Titus 6:51:06 AM

Unfortunately there is not much I can do as this matter is in regards with our Operations Department but please be rest assured that I did send the request and noted it as urgent. We sincerely apolagise for this delay.

philippe 6:51:49 AM

I know youre doing the best you can. I appreciate the help.

Gues ill wait and see.

Titus 6:52:38 AM

Thank you for your understanding in this regards.

philippe 6:52:51 AM

Have a good day

Titus 6:53:19 AM

You too Goodbye Phillippe.

I keep getting the same thing from this guy and nobody from operations department will get back to me. If you could help that would be much apreciated.


Posted on January 22, 2012


Outstanding funds were paid and transferred to the customers account earlier today.

Kind Regards

Operations Department

Posted on January 23, 2012

I just recieved the funds in my eco card account. Should see the money from them in 8 business days. Thanks for youre help askgamblers,com

P.S. I wonder why they never responded to all my emails

Posted on January 23, 2012

Excellent! We can consider this case as solved.

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