I played at a Playbet24.com casino and im played with a no deposit bonus code.
Im won and i sent my documents to verify my identity. They approve it and i can cash out
my winnings to neteller. I made a withdraw with 90€. The casino sent it to my netteler accaunt. But when i try to cashout from my neteller they disabled my accaunt (because they want a telephone doc but i dont had it).
I ask the neteller to send my money back to my playbet24 user.
They send it back but the playbet24 casino dont want to give my money back, they want to proov my identity but i ask why when im a verified user and i sent all of my documents?
I e-mailed them a lot.
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