Dear Sir or Madam,
someone recommended me your website, because I have issues with Wunderino.
I already have my account for several months there and I never got any problems with it - payments were made very fast.
But last month, I won € 1.000,00 and all of a sudden I had to verify my account AGAIN. No problem actually, so I sent in all the documents, but I couldn't send in a photo of my credit card, because it's virtual.
They replied to me that I need to send in a photo anyway, so I made a screenshot of the virtual credit card with all the necessary data on it and answered their email, which was on the 29th of June.
Since then I never heard anything from Wunderino, multiple mails couldn't help and the Live Chat won't help me either - they are even super rude.
So I'm waiting now for 9 days without any clues.
I contacted the MGA yesterday and now your website, because of a recommandation.
Edwin < surname removed >