I got a message from the casino on this bonus "Riches100'. This bonus included 100 free spins, and a $100.00 chip. There were requirements that needed to be met. For example, only certain games were allowed, minimum betting, a dollar amount in plays had to be met before cashing out, maximum amount allowed to cash out.
I used that coupon and met ALL of their requirements, I cashed out $500.00 (Which is in the pending status) and then I called the casino to confirm my cashout. At that time the person told me that I needed to make a deposit, before I redeemed the coupon. He also advised me to go back in and reverse my withdraw request.
I know I sent them my documents before this, but I was upset that he said that, I just thanked him and hung up. I wanted to confirm that they received my documents, but I could not get past them acknowledging my cash out!