Casino Room - Bonus and Free Spins not credited as promised

Tris Clarke Australia
posted on August 7, 2015.

I have made at least 3 seperate deposits of $15au each. I never received bonus and or my free spins. That's why I signed up. I was promised 60 free spins and double my first deposit. I very annoyed and would like this issue resolved promptly.

posted on August 10, 2015.

I will be happy to look into this, but in the future I recommend that you first contact support via live chat, we can always sort this out directly through our support.

Our standard first deposit bonus offer is a 100% match bonus and 60 freespins. I can see that you used a special bonus offer for your first deposit which granted 100 freespins on Starburst instead.

You also received reload bonuses for your 2nd, 3rd and 4th deposit, therefore from my point of view you have received quite good rewards, but I will be happy to give you the 60 freespins on Starburst as a goodwill.

If you have any questions else please don't hesitate to contact us.

posted on August 14, 2015.

Dear fb_1590208847910466,

Please confirm if this issue has been sorted out.

posted on August 14, 2015.

It is a nice practice to confirm if your complaint is resolved or not. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.


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