Casino Room - Incorrect payout history & possibly slots payout..

Allan Rigby Australia
posted on August 10, 2015.

This doesn't add up the photo of game his worry played for blackjack touch.

And for the other slot machine I'm not sure but the payouts don't seem right, I mean take a close look I'm getting the highest paying symbols for the game and betting high should be way more.

Have spoke to the casino about this and 2 customer help desk have said its correct and then took it further and asked somebody higher and got a email back saying they have credited me $30 to enjoy our tables and that was all..

I told them I don't want $30.

posted on August 11, 2015.


attached the results for blackjack and the formula to calculate the results is this :

balance after bet = balance - bet + win

we have also attached the results for Double Play Super Bet, please note that you are betting 0.02 per line, the game audit shows that the payout is in order. If you wish we can ask the game provider to complete a full audit of your results. I have checked over 2000 rounds myself.

I credited the $30 as a goodwill, just because you are a good and loyal customer, you played this money and actually requested more. If you wish I can provide evidence.

Please check the game rules (you can access them directly within the game window). I will be happy to look further into this if you kindly explain why you consider the payouts are wrong according to the game rules. Evidence that we have suggests everything is in order.



posted on August 15, 2015.

Are you satisfied with casino's explanation, can we close this complaint? Thank you.

Allan Rigby Australia
posted on August 19, 2015.

Yes this was sorted thanks

posted on August 19, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.


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