Ag Awards

Difficulty recieving my winnings from Topaze Casino

Complaint Info
Disputed casino Topaze Casino
Reason Declined payment
shebsolo United States Message
Posted on May 16, 2014

I made a $25 deposit, won over $1000 was told after i withdrew a $1000 that i was only eligible for 10x my deposit (250) When i made the deposit it was not stated i can only withdraw 10x my deposit. I sent documents and was told they were received. I played on the site again and question why my withdrawal was still pending, now I'm told all the documents were blurry. I used an i phone and sent very clear pictures. I'm requesting that you help me get my winnings. That sight took all my deposits freely, but refuse to give me my winnings.When i had issues getting my winnings once before, this site was very helpful, I'm asking for help again.

shebsolo United States Message
Posted on November 6, 2012

The casino did contact me after i submitted my documents by scan. The docs were accepted and my funds were sent to me. I did look at the withdrawal information and rules and the casino was correct. I recommend this site( Topaze Casino) highly to players.

Posted on November 11, 2012

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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