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Complaint Info
Reason Delayed payment
Amount $ 447
Posted on July 23, 2014

I recently won a little bit on Casinoroom.com. I cashed out on 10/30/2013 a sum of $447.40 USD. I was told it could take a few business day up to 7 total. But they assured me it would likely be within 3 days. Its been now 11 days total and every time i have called them or emailed them i got a different answer and a different time. Today is 11/11/13. They are now telling me that the bank is having problems with bank transfers and that im not the only one who has pending requests.

For some reason they are not actually giving me any helpful knowledge or anything i can use to track my payment or anything at all for that matter. This is my first cassinoroom.com experience. I'm starting to lose all confidence in this site.

I hear Omar help someone out before.... where are you OMAR!!!!

I will not be depositing anything else or even recommending this site to anyone.

Posted on November 12, 2013

Hi thanks for your comment and please don't worry, I will be happy to help you. Please contact us by live chat, we will find a solution, we would have paid out to your credit card, but in this case you have used a gift card, however we have many other alternatives that you can use for the time being, including credit cards, Skrill, Neteller.

Our accounting team is already processing the pending transfers, but if you have a credit card or ewallet that we can send the funds to, we will be happy to send you the funds right away with priority.

We understand how important it is to pay on time, nobody likes to wait and we are sincerely sorry for this. I will set up a nice free spins campaign for you as a goodwill gesture to thank you for your patience and cooperation.



Posted on November 13, 2013

Thanks for the freespins!

However, today is now 11/13/2013 and still it seems like they are having problems making bank transfer. So i'm still waiting, UNFORTUNATELY. It seems to me that a bank's sole purpose in this case is to transfer funds. I've certainly never heard of this.

Signed Off

Posted on November 14, 2013

Hi, it was nice to talk to you on the live support chat, thank you for your patience, like I said I will keep you updated, by tomorrow I shall receive news from our accounting team. Have a nice day

Posted on November 14, 2013

I would like to say that I was very happy to talk with Omar today. Although i havent received payment, he was able to assure me that it will arrive soon. Also he he was able to give me a reason as to why this process is taking long. which is much more than i can say i had received in previous contacts. Everyone has been very nice, even though i have been harrassing the whole team. LOL

Apparently they are switching financial institutions and this is the reason for the delay. Omar hooked me up with a sweet compensation and guaranteed me that i will receive payment soon. At least i have some real info on whats going on. Hopefully ill be able to say i received my cashout soon! Until then, i'll keep my fingers crossed.


Posted on November 15, 2013

hi, I sent you an email this morning with news regarding your transfer, money is on the way now ;) thanks for the nice feedback ! we are happy to help you, and I can't thank you enough for your patience and cooperation, it means a lot! see you soon ;)

Posted on November 19, 2013

still haven't received it. But they told me some time this week. Its still this week. Looking forward posting that ive received payment.

Posted on November 20, 2013

Hi, hope all is well, our system shows the transaction as settled, I would like to ask you to please check your bank account, the funds should be there. Can you please confirm? Best

Omar / Casino Room Support

Posted on November 20, 2013

YES!!! I GOT IT! :)

it came in last night. Thnx for all your help. I will defiantly be coming back to this site.

I guess it was just a slight problem with the transfer process, as I received both of my transactions at the same time.

Thanks again Omar

Posted on November 20, 2013

You are very welcome! thanks a lot for your patience and see you soon!

Posted on November 24, 2013

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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