Since I saw a very nice add in Facebook about online slots playing at fair casino's. I thought well why not. So being new to this I have made deposit + bonus.
Then after playing several hours below the maximum bet I thought let's up the maximum.
In my account also on the bonus tab there was nothing indicating I didn't reach any requirements. Also I had contact with a chat agent to which I asked when a initial payout of about 2800 euro's was being done. The agend said to send in my passport and utility bill. So I did and still nothing was mentioned about the winnings or wagering. There was nothing I could see about it anywhere.
Then I canceled the cash out and managed to up my winnings to 10.000 euro's. Then I finally decided to quit and take my winnings at 7860 euro's ($8727) .
Now comes the trouble. I got an mail that I was in violation of the bonus terms and they want to settle for 3000. I can't agree on it. I had no chance on seeing if requirements were met. Also the bonus games which came with the 1st deposit didn't allow to change the stakes which made me believe I can't raise it anyway to a level that I not allowed. Why would you allow this in the software when you can easily block it out???
Because of the pending cachout I have made 2 more deposits on this casino and 1 at a other one. These amounts were both lost. The funny thing was in the email they send they are also talking about my second deposit while this amount was completely lost to 0 euro's.
Even when speaking to a agend after my intitial respond to that email. He said I had to wait 48 hours and they will pay my full amount. Later I get an email again that they are not paying me...
I get a headache. They don't send me all the rounds when I ask for it. Only from the first day which shows I have been playing for hours before raising...