Ag Awards

Mybet Casino - Can't withdraw

Complaint Info
Disputed casino Mybet Casino
Reason Delayed payment
Posted on May 13, 2015

I set up an account two weeks ago!

Sent in my id last week so I could withdraw my money

I had $1183 euros in credit and due to the delay of not being able to get my money out I've spent over $800euros when I wanted to withdraw the $1183! I have emailed the casino over 6 times and still nothing has changed.

Posted on May 13, 2015

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

Posted on May 13, 2015

Hi Kosij

nice to meet you

I understand your frustration here, but let me remember you what happened.

26.01.2013 - You send us your documents for verification

28.01.2013 - You have been informed that we need a credit card from A. Kosij because your Account was registered as Anette Webber ?!?

31.01.2013 - your Account have been verified, you have send us the missing driver licence at 23:25. At this time your balance was 303.25€

01.02.2013 - your withdrawl have been denied to the mastercard you used for depositing

02.02.2013 - We informed you and asked if we can do a bank transfer

04.02.2013 - You told us , you can not accept withdsrawls via Bank wire and informed us at 05:25 (04.02.2015 ), After this you played with the money and lost it. We wanted to ask for the bank details to send you manual the money but at this point there was no balance anymore into your account.

It was very diffuclt for us to send you the money and I'm really sorry for this. I don't know if you are not able to use an e-wallet ? But if that would be always one of the fastest way to get your withdrawl.

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