I registered myself at wunderino a few weeks ago and made two or three times a deposit. On my last deposit of euro 100, i took the offered bonus of euro 100. I had the luck, to roll over the required turnover for the bonus and an amount of 3000 euros for a payout was remaining. I filled in my account details and pressed send. I got a confirmation, that the payout is in progress. This happened in the night of june 8th. On monday i got an email, that i have to send my documents. (Passport, credit card copy and residence proof). I followed this request and nothing happened. So, i called the live chat. The guy on the chat said to me in a unpolite and sarcastic way, that this verification process can last up to 100 !! days. (I have a printscreen of the conversation). Then he stopped talking with me. On the next day i got another mail from wunderino, where they asked me for the passport of my wife, because i used her credit card. Of course, i submitted the passport and unrequested also a document, which proofed that i was allowed to use the credit card in question. Again, i heard nothing from wonderino. Therefore i called again the livechat, because in the meantime my account was blocked without notification. The guy from live chat told me that i logged in 3 times with wrong password. This was a lie. Later on, he confirmed that finance departement locked my account without giving me an explanation. After this second disturbing conversation, i sended a mail to wunderino, where i ask for explanation. I got no answer. Today i called again the livechat and asked again for the explanation, why i do not reveice payout and why my account is still blocked. The guy on the helpline, stopped the conversation on a sudden point. (I have a print screen from the conversation). So, now i finally come to my question: I made a regular pay in, I rolled over the bonus conditions, i asked for a regular payout and i get blocked my account and i get funny answers on the live chat - why ?