I wish to complain about Riva Poker for their ABSOLUTE UNACCEPTABLE service, which is 100% NON RESPONSE FROM this site.
I am joining Riva Poker after my friend strong recommendation saying that Riva Poker is offering a 100% free risk offer up to 40 Pounds. During the registration process, the live chat is prompted and the customer service offers me to deposit now and get up to 40 Pounds. If losing the deposit within 7 days, the initial deposit up to 40 Pounds claimed from them by email to [email protected] with subject title "100% refund".
Since the offer is so attractive, I immediately deposit via the Neteller method for the sum of 40 Pounds.
Fortunate enough, I managed to win some money at poker table. After a few hours, I cashout a total of 70 Pounds, making a little winnings of 30 Pounds.
I also receive the auto response from Riva Poker that my cashout been registered and updated within the next 96 hours. I feel quite weird as 96 hours for cashout is really a long time. But I am Ok, since I won some money there.
After a day, I wishes to go back to the poker game and try to login into the software. I got a message that my account is temporaily locked for security reason and requested me to contact their support which I also immediately email to them.
Since there, I got 100% no response from them. I have counted myself that I have emailed them for more than 15 times to all the email which I could find at www.rivapoker.com which is as follows:
THERE IS NO SINGLE REPLY FROM THEM AT ALL SINCE THE PAST 2 WEEKS.
I sincerely hope that askgamblers.com would be able to find the reason what is going on with this site.
I am ready to sent out my ID and bank statement but since there is no reply at all, I also do nothing.
This is totally unacceptable practice because they have ignored email and now I am really worrying what would happen to my intial deposit of 40 Pounds.
Since this site is so terrible and irresponsble at all, I don't put a hope to get the winnings but I really want to take back my intial deposit which they have no right to confiscate without any communication.
By the way, I am taking opportunity to warn any players who wish to play there, please don't do that. Otherwise, you not only fail to get any of your winnings but your own deposit also "missing" without any reasons.
Thank you and looking forward to hear from you soon.