I am sorry to hear that you feel your experience was not good, there seems to have been a misunderstanding between the portal and our site. The offer was exclusive to USD currency customers therefore that is why you only received the 10 Free Spins. As support mentioned during your live chat, we would be happy to offer a very generous 1st deposit Bonus and reward you with some extra free spins so that you can give VegasCrest casino a second chance. I have left a note on your player account to this effect. Please contact live help and they will reward you after you successfully fund your account.
Askgamblers have been contacted to ensure better description of any future offers.