We hope this message finds you well
Please note that we were able to locate your account and found that you have already received the $20 bonus automatically, upon sign up. Our colleague was not able to add it manually due to the fact that it was a special offer that had already been claimed.
We have however added a set of 25 free spins that are already available on your account and that you can play anytime. Should you want to claim the full Welcome Package available for your account, please do not hesitate to contact us on Live Chat, we are online 24/7.
Best of luck with the games!
The Tangiers Casino Team