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Maximum Bonus Amount
As a new member you will have the opportunity to receive up to €200 (or equivalent amount in other currencies) casino bonus + 100 Free Spins on the video slot Starburst as part of your Welcome Package.
After you have made your first deposit on PlayFrank, and provided that your deposit is equal to or greater than €20 (or equivalent amount in other currencies) you will receive a 100% Match Bonus of this deposit (the “Match Bonus”) up to €200 (or equivalent amount in other currencies) starting on the day of your first deposit, for 5 consecutive days - 20 Free Spins will be waiting for you each day on Starburst at 12:00 GMT. Your Free Spins are valid for 24 hours.
You must select the required bonus from the “Choose Bonus” display list when making your deposits to qualify for each one of the Deposit Bonuses.
PlayFrank may offer free spins related promotional bonuses across specified video slots. A free spins bonus is where we the casino give you the player X amount of game plays on certain video Slots. The coin and line value per spin will be pre-defined and you will not be able to change it during the free spin process.
All Free spins winnings (unless otherwise specified) need to be wagered 40 (forty) times before the Bonus Balance can be converted to your real money balance
Any Free Spins originating from a campaign are available for 3 days, unless otherwise stated.
All Free Spin bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.
PlayFrank can offer two types of free spins:
No deposit: when no deposit is needed to claim the free spins. Winnings from this type of offer are capped to a maximum withdrawal of €100 (or your account currency equivalent). Any balance exceeding this amount will be removed from the account.
Deposit needed: when you are required to deposit before you can claim the advertised free spins. The deposit required will vary and you should read the terms on the promotional offer. If not otherwise stated, €20 (or currency equivalent of €20) is the default minimum to claim “deposit needed” free spins. The deposit also needs to be wagered 1 x before any withdrawal can be made resulting from the free spins.
FREE MONEY BONUSES
These terms are general for any free money bonuses promotion offered. Terms can vary from promotion to promotion. Unless nothing else is stated these rules apply.
Wagering requirements for free money bonuses are 50 (fifty) times the amount won unless other specified. (Please refrain from requesting any withdrawal of the bonus and any associated winnings before fully clearing the WR. Such requests will automatically forfeit the bonus and any associated winnings. Players can check their current WR under "Promotions").
Any free cash give is valid for 3 days from and must be used within this time frame.
Restricted countries for free cash offers vary from campaign to campaign. Please make sure to check that you are eligible for any promotion before partaking. Playing from an IP from any restricted country is also prohibited.
Max win/withdrawal of a free cash promotion and subsequent wagering is 20 times the amount given. Any amount above that will be removed from the account when a player requests a withdrawal.
PlayFrank reserves the right to cancel, change or decline any free cash reward at any time without prior notice.
TERMS AND CONDITIONS FOR ALL BONUSES
This Bonus Policy applies to all kind of bonuses, promotions and benefits ("Bonuses") granted to you in excess of the actual deposit made by you.
Specific Bonuses may contain additional terms and conditions which you are required to adhere to in order to be eligible to receive the Bonuses, use them and cash them out.
Only one Bonus offer is allowed per person, account, address, computer and IP address. PlayFrank reserves the right to close any account that is deemed a duplicate account, and confiscate the funds of this account apart from the original deposit amount, to the extent that it was not lost, less any administrative fees and bank charges.
Only one Bonus can be active at any one time. This means that you cannot have any funds in your bonus balance when claiming a new bonus.
Players from the following countries are not permitted to receive the first deposit bonus, any deposit bonuses, free money bonuses or free spins unless otherwise stated: Lithuania, Belarus, Latvia, Czech Republic, Bulgaria, Hungary, Ukraine, Slovakia, Latvia Poland, Bosnia and Herzegovina, Croatia, Estonia, Lithuania, Romania, Russia, Greece, France, Italy, Spain, Portugal, Turkey, Republic of Moldova, Malaysia, Georgia, Philippines, Kazakhstan, Vietnam, Thailand, Indonesia, Pakistan, India, Nigeria, Bangladesh, Mongolia and Ukraine, USA and China.
The receiver of any Bonus and the winnings generated from it shall be solely responsible for paying any relevant taxes levied in relation to the receipt of the Bonus and the winnings generated from it.
PlayFrank’s decision is final on all matters relating to the awarding of a Bonus and shall not be subject to review or appeal by you or any third party.
You cannot receive any Cash points when wagering with funds from the Bonus Balance.
The minimum deposit for any first deposit, second deposit or any reload bonus is €20 (or equivalent amount in other currencies)
Deposits made via Skrill or Neteller are not eligible for the welcome offer.
PlayFrank reserves the right to alter these terms and conditions, cancel, modify or suspend any Bonus at any time and without prior notice.
In the event that PlayFrank believes you are abusing or attempting to abuse a Bonus, or are likely to benefit through abuse or lack of good faith, then PlayFrank may, at its sole discretion, deny, withhold or withdraw from you any Bonus, or rescind any policy with respect to you, either temporarily or permanently, or terminate and/or block your access to our services and products and/or your account without being under any obligation to pay you any funds held in your account, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.
Without derogating from the above, any player found to have his/her wagering requirements completed via low-risk betting on any form of Roulette, Baccarat, Craps, Blackjack and/or slots games will not be allowed to include this amount towards the relevant wagering requirements.
Without derogating from the above, PlayFrank also reserves the right to restrict certain types of wagering from contributing to wagering requirements and to withhold any withdrawals and/or confiscate all winnings in various suspicious circumstances that include, but are not limited to, any one or more of the following:
(i)Placing single bets equal to or in excess of the maximum allowed bet to initiate a high win during the early stages of game play, then significantly reducing bet size down to €1 a bet until such time as the wagering requirements for that bonus have been met.
(ii)Initiating a high win on a high variance game and switch to a low variance game purely to complete wagering requirements.
Without derogating from the above, delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void.
Without derogating from any other provision in this policy, before any withdrawals are processed, your play will be reviewed for any irregular playing patterns. Should PlayFrank deem that irregular game play has occurred, PlayFrank reserves the right to withhold any withdrawals, confiscate all winnings and/or block your access to PlayFrank’s services and products and/or your account without being under any obligation to pay you any funds held in the player's account, apart from the original deposit amount, to the extent that it was not wagered and lost less any administrative fees and bank charges.
In the event that PlayFrank deems that a participant has executed any act in bad faith in relation to a Bonus and/or tried to abuse a Bonus, such participant shall be excluded from this Bonus and therefore become ineligible to receive the Bonus and any winnings generated from it; such ineligibility may be determined and the Bonus (and any winnings gained from the use of the Bonus) withheld or revoked, even after the participant's account's award of the Bonus.
18. All bonuses are only available to players who have received the offer via E-mail, SMS, Phone or Onsite notification.
Your qualifying deposit amount, Bonus and any winnings generated from both (together constituting the "Bonus Balance") are locked until the wagering requirements are met, the Bonus expires or forfeited. Once the wagering requirements are met, the Bonus Balance will be converted to real money balance. If the Bonus expires or forfeited, then the Bonus Balance and winnings will be forfeited, and only remaining deposit amount will be credited to your real money balance.
All bets placed when there is an active Bonus will be deducted from the Bonus Balance, first from your deposit amount and then from the remainder of the Bonus Balance.If a bet is larger than the Bonus Balance, the remaining required amount to place the bet will automatically be taken from your real money balance to complete the bet. The bet will still be considered a bonus bet.
You can forfeit any active Bonus, in which case the Bonus Balance will be forfeited and any remaining deposit amount within the Bonus Balance will be credited to your real money balance.
In the event a Bonus is not credited after a qualified deposit has been made, please contact customer support at suppor[email protected]layfrank.com or via live chat before placing any bets. If you do not wait for the Bonus to be set up before placing a wager, PlayFrank reserves the right not to grant the Bonus.
All Bonuses (unless otherwise specified) need to be wagered 30 (thirty) times he sum of the received bonus and the deposit amount before the Bonus Balance can be converted to your real money balance.
All Free spins winnings (unless otherwise specified) need to be wagered 40 (forty) times before the Bonus Balance can be converted to your real money balance.
All Free money bonuses (unless otherwise specified) need to be wagered 50 (fifty) times the before the Bonus Balance can be converted to your real money balance.
The wagering requirement must be met in full within 7 days of the Bonus being credited to your Bonus Balance unless otherwise stated, after this period the Bonus Balance will expire.
Until the play through requirements have been met, the maximum bet that can be placed is 5% of your original deposit or €5 (or equivalent amount in other currencies) whichever is the larger amount, in case of a non-deposit bonus your maximum bet is capped at €5 (or equivalent amount in other currencies)
This rule also applies when using any double up/gamble feature in any game. In case of a breach of this rule, you agree that your Bonus Balance will be forfeited, apart from the original deposit amount, to the extent that it was not wagered and lost less 10% administrative fees and bank charges.
It’s not possible to play Jackpot games with bonuses.
Please note that different games contribute a different percentage towards the wagering requirements:
Video Slots - 100%*
All games under the "classic slots"- 50%*
All Tables games, Video Poker, Other games and Live Casino - 0%
*The following Video Slots will be excluded from playing with bonus balance:
Koi Princess, Big Bang, Eye of the Kraken, Lucky Angler, Blood Suckers, Dead or Alive, Kings of Chicago, Devil's Delight™, Mega Joker, The wish Master, Champion of the Track, Robin Hood, Pearls of India, Tower Quest, Scrooge, Demolition Squad, South Park, South Park: Reel Chaos and Jackpot 6000.
*The following Video Slots will contribute 50% towards bonus wagering:
Simsalabim, Castle Builder, Big Bad Wolf, Supernova, Hot Ink, Arabian Rose, Crocodopolis, Irish Eyes (1&2), Jack Hammer (1&2), Mad Mad Monkey, Medusa (I&II), Zombies, Safari Madness, Pirate’s Gold, Magic love, Beetle Frenzy, Scarface, Frankenstein. 1429 Uncharted Seas Untamed Bengal Tiger, Untamed Giant Panda, Untamed Wolf Pack, Untamed Crowned Eagle ,Tomb Raider 2, Game of Thrones, Forsaken Kingdom, Dr Jekyll & Mr Hyde, Ladies Nite, Spring Break
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