policies no 12:
" 12. Cash Gaming Mode ("Games for money")
a. Every eligible CLIENT after opening an account and successful depositing of money to Player’s account, can play games for cash.
b. Participation in the Cash Games with real stakes requires the CLIENT to deposit cash to his gaming account as described below. ”
since you guys advertise on ask gambler this promotion :
Energy Casino: 15 No Deposit Extra Spins upon Registration + 5 Super Spins after 1st Deposit + 50 Extra Spins after 2nd Deposit Bonus
you bonus is going against you policies so if client win then you guys don’t pay
For that you guys prove to the world that you are untreatable I would like to say that this type of practice in 2018 is not a descent way to treat new customer and for that I am gonna go spend my money into another casino.
And for the person that read this pay close attention to this type of practice cause there are very frequent and they void winning all the time!
Thank you very much for your feedback. Please rest assured that we take our customer’s opinions very seriously. We aim to listen and constantly improve to the best of our abilities.
You have addressed a very good subject, we appreciate it. Please let me explain that the point 12. Cash Gaming Mode (‘’Games for money’’) is a part of our General Terms and Conditions, but every bonus campaign is regulated by its own Terms and Conditions.
The specific promotion you have mentioned is also, as usual, stipulated by a campaign’s Terms and Conditions, which you can find under the following link:
Referring to your later statement, could you please be so kind and send us all the details and screenshots regarding your situation? We will for sure find an appropriate solution.
Hope this clarifies, however, should you have any further questions or concerns, please do not hesitate to contact our Support Team by email, chat or phone. We will be happy to help.