Reviewed on November 20, 2018
DISLIKED
jellybabyz: jellybabyz Deposit offer! Deposit minimum of £50 in one go and get 50 £1 bonus spins on Jack and the Beanstalk £1/spin. Have a good Saturday! < external link removed > VIP < casino domain removed >. I had this message yesterday so I deposited £50 but all netent games was not working! So only today when they are working I can see I didn't get my 50 £1 free spins?
Chat started
jellybabyzWeirdly it says have a good saturday but I only got the message yesterday? Monday 19th?
(01:51:56 PM) *** Alexandra joined the chat ***
(01:54:15 PM) Alexandra: ok one moment please
(01:54:23 PM) jellybabyz: Thanks
(01:55:12 PM) Alexandra: Ok, I checked and this was an offer for our VIP players. Unfortunately, there was an issue with our database and therefore this sms was sent to all players instead of our VIPs.
(01:55:16 PM) Alexandra: Sorry for the inconvenience
(01:55:59 PM) jellybabyz: That's the only reason I deposited £50 I would never have deposited that much? Sorry isn't really good enough
(01:56:46 PM) Alexandra: I understand, thats really frustrating. Luckily, this error doesnt happen very often. But there was a mishap yesterday
(01:56:53 PM) Alexandra: please have a look at our promotions ***uk/promotions/
(01:56:56 PM) jellybabyz: I think because it's your mistake and not mine, I should be given them as I that is what convinced me to make a deposit or I would never have been on your site
(01:59:00 PM) Alexandra: we sincerely apologise for this. It was wrongly sent out to all our database
(01:59:05 PM) jellybabyz: I will take this much further, I also run a gambling blog with a fair few followers that will be made aware that your site frequently makes mistakes and don't notify players when this happens, instead the player has to chase up! Why not a follow on text to say sorry a big mistake? How many other players have fallen for the trap! I want my deposit back at leaat
(01:59:12 PM) Alexandra: so we got lots of complaints about this. Hopefully, it will not happen again
(01:59:51 PM) jellybabyz: Not good enough I will make sure everyone knows as you guys don't want to :)
Chat started
jellybabyzWeirdly it says have a good saturday but I only got the message yesterday? Monday 19th?
(01:51:56 PM) *** Alexandra joined the chat ***
(01:54:15 PM) Alexandra: ok one moment please
(01:54:23 PM) jellybabyz: Thanks
(01:55:12 PM) Alexandra: Ok, I checked and this was an offer for our VIP players. Unfortunately, there was an issue with our database and therefore this sms was sent to all players instead of our VIPs.
(01:55:16 PM) Alexandra: Sorry for the inconvenience
(01:55:59 PM) jellybabyz: That's the only reason I deposited £50 I would never have deposited that much? Sorry isn't really good enough
(01:56:46 PM) Alexandra: I understand, thats really frustrating. Luckily, this error doesnt happen very often. But there was a mishap yesterday
(01:56:53 PM) Alexandra: please have a look at our promotions ***uk/promotions/
(01:56:56 PM) jellybabyz: I think because it's your mistake and not mine, I should be given them as I that is what convinced me to make a deposit or I would never have been on your site
(01:59:00 PM) Alexandra: we sincerely apologise for this. It was wrongly sent out to all our database
(01:59:05 PM) jellybabyz: I will take this much further, I also run a gambling blog with a fair few followers that will be made aware that your site frequently makes mistakes and don't notify players when this happens, instead the player has to chase up! Why not a follow on text to say sorry a big mistake? How many other players have fallen for the trap! I want my deposit back at leaat
(01:59:12 PM) Alexandra: so we got lots of complaints about this. Hopefully, it will not happen again
(01:59:51 PM) jellybabyz: Not good enough I will make sure everyone knows as you guys don't want to :)
