Thank you for your feedback and for letting us know about your concerns.
We would like to inform you that according to our Terms and Conditions only the Sign up bonus is cashable: “3. You must wager a minimum of 75 times the Sign-up bonus amount, and the maximum withdrawal limit from a Sign-up Bonus is €100. In order to request a withdrawal from a Sign-up Bonus, the Member must have at least one approved deposit transaction into his/her Account. Only the first bonus applied on the customer's account is considered a Sign-up Bonus. The subsequent free bonuses that a Member receives before making their first deposit are not considered withdrawable.”
The bonus you wagered was the second one you received, that’s why you could not make a withdrawal request.
If you do want to play for real we invite you to redeem 200% bonus for your first deposit.
For any questions or concerns that you might have, please do not hesitate to contact us.
The Casino Moons Team.