In light of recent events, we at AskGamblers have decided to remove the Virtual Group of casinos from our online .
As one of the oldest Real Time Gaming casino groups around, the Virtual Group have a long history of slow payment and lack of open communication. However, we have reason to believe that they are taking a new approach to doing business.
What casinos are affected by this change?
The following casinos will no longer be placed in the AskGamblers blacklist: Cool Cat Casino, Club Player Casino, Palace of Chance, Wild Vegas Casino, Cirrus Casino, Prism Casino, Slots of Vegas and VIP Lounge Casino
Why were the Virtual Group in the blacklist in the first place?
The Virtual Group of casinos have been blacklisted on AskGamblers for around 3 years. Shortly after we added them to our casino index, we received numerous complaints regarding slow payment. Although we attempted to resolve these disputes through our complaints system, the staff at the Virtual Group were largely not helpful. Because of the lack of open communication with us and players, as well as the clear stall tactics being employed, all casinos in the Virtual Group were placed in the blacklist.
So what changed?
Recently, the Virtual Group has started fixing the disputes that have been lodged against them. Players that have complained about not receiving payments for weeks, even months, are now seeing their money. We've been surprised by this change of heart, but certainly happy with it. Since the staff at the Virtual Group of casinos have a clear intent on paying players and are now more willing to work with us in resolving complaints, we see no reason to keep them in the blacklist.
I have a dispute with one of the Virtual Group casinos.
If you have unpaid winnings from a Virtual Group casino, we highly recommend that you  through our system immediately. The people who are working with us to resolve disputes have been most helpful, and we're happy to say that the vast majority of players are now receiving their funds. When you file a complaint, make sure to be as descriptive as possible about the issue. If your dispute occurred a long time ago, try your best to give us an accurate timeframe; if possible, log into your casino account and get the exact date from your transaction history. The more information we have, the faster we can work with a representative from your casino to get you paid.
Is it safe to start playing at Virtual Group casinos again?
We're inclined to say yes. This recent change in policy at the Virtual Group is remarkably player-friendly, and we're happy to see these casinos now paying players. However, in the event that you do win and notice a payment delay, please do not hesitate to file a complaint: we want to make sure that these casinos will follow through with this new business plan.