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The Grand Ivy Casino

GOOD 7.88
PLAYERS FROM UNITED STATES NOT ACCEPTED

The Grand Ivy Casino is an elegant online casino with one of the most diverse game libraries on the web. It features top online slots and casino games from NetEnt, Aristocrat, Elk Studios, 1x2Gaming, Amaya, Leander Games, Quickspin, and others. A significant number of these games are available on mobile. Players here can also count on 24/7 live chat support. The Grand Ivy Casino is licensed by the UK Gambling Commission and Curacao eGaming.

Restricted Countries and Territories

The Grand Ivy Casino is unavailable to players in several countries and territories. Among these are Belgium, Bulgaria, Denmark, France, Italy, Latvia, Spain, and the United States and its territories. A full listing of prohibited regions can be found in our casino details below.

Virtual Games

Slot players will find an extravagant number of titles to choose from at The Grand Ivy Casino. Many of these are major progressive slots with large jackpots, including Mega Fortune slot and Mega Moolah slot. Hundreds of other titles are also available, including Cosmic Fortune slot, Zombie Rush slot, Big Bad Wolf slot, Dolly Parton slot, and Immortal Romance Slot.

In addition to live table games, The Grand Ivy Casino provides players with plenty of virtual table favorites as well. Among these are roulette variants like American Roulette and Common Draw Roulette, blackjack favorites like Single Deck Blackjack and Pontoon, and other favorites like Baccarat, Craps, Poker 3 Heads Up Holdem, Red Dog, and Three Card Rummy.

Video poker players can enjoy plenty of variants at The Grand Ivy Casino. These include both single-hand and Pyramid Poker denominations of Bonus Deuces, Double Bonus Poker, Jacks or Better, Deuces Wild, Joker Poker, and Aces and Faces, among others.

Plenty of other games are available as well. These include Virtual RaceBook 3D, Predictor, Skratcherz, and several keno variants.

Live Games

The Grand Ivy Casino features a suite of live dealer games from Ezugi. These include Live Blackjack, Live Roulette, Live Baccarat, Live Keno, and Live Lottery. These games make it easy for players to experience a real casino game from the comfort of their own homes, complete with plenty of interactive features.

Mobile Gaming

A large selection of The Grand Ivy Casino’s slots and games are available to players on the go. This mobile casino is accessible directly through the casino’s website on most smartphones and tablets. It’s integrated seamlessly with the main casino so players can get started right where they left off.

Support

Players can get help with any question or concern at any time at The Grand Ivy Casino. Most players opt to use the live chat feature built into the website, which connects them to an agent within just seconds in most cases. Players can also email the casino directly.

Security and Fairness

The Grand Ivy Casino protects players with the implementation of SSL encryption. This technology prevents anyone from being able to read or decipher sensitive information like passwords and banking details.

All of the games at The Grand Ivy Casino are provided by trusted vendors. They are regularly audited for game fairness to meet UK Gambling Commission fairness standards.

Pros

  • Extensive collection of slots and games from multiple providers
  • Includes many popular progressives
  • Provides players with genuine live dealer games from Ezugi
  • Streamlined mobile casino available
  • Live chat and email support available 24/7
  • Secured with SSL encryption
  • Proven fair to UKGC standards

Cons

  • Unavailable to residents of the US and other restricted regions
  • No phone support

The Grand Ivy Casino Reviews by Players

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honestdude 16 reviews
Canada
Message
I am updating my review from may 12th, Grand ivy casino manager had responded on this forum, which is way more to say of many other casinos who don't monitor reviews. So good on them. After this, the manager did however send me free bonus money to pay so at least they look after the negative complaints.
I don't like when casinos mislead clients with adverts that mention "free" deposit money when in fact, it is far from free. If someone gives you something to play with for free, then if you won, they tell you that you cannot withdraw unless you deposit then it was never "Free". In Canada, under our advert laws, this would be considered "false" advertisement but given the fact that these casinos can operate under foreign laws ignoring jurisdiction laws in where they advertise then of course it will be a matter of time till countries start clamping down on regulations for playing on-line casinos. The more complaints they receive the more they are pressured to monitor and restrict. Already happened with Netent so they are catching on.
Grand Ivy casino is a place I first heard of about two months ago. I saw they were giving some free spins and when I tried to register, I received blocked country message. While being away in the UK and having some free time on my hands, I decided to take a chance and register at Grand Ivy. On AskGamblers I saw they were giving 25 free spins on Jimi Hendrix slot and even though it wasn't listed as AskGamblers exclusive freebie, I still registered through the link. Only later I noticed that AskGamblers also have an exclusive free spins, but while I was looking through my phone I somehow didn't notice this, unfortunately.

Grand Ivy has many software providers, from which Netent and Microgaming are my favorite. The registration was easy and luckily I didn't need to register my card which I experienced in few other UK casinos, and since there was no bonus code I just went to the slot on which the free spins should be. But when the game loaded- there was nothing. I went to support section and opened live chat, it was very easy even with the fact I was using my phone. I provided support with the AskGamblers link and instead of spins, I was given 5£ free chip. When I asked about the wagering I was told that the wager starts only after deposit is made. I am really not a fan for such bonuses, I find them complicated with lots of wagering, as you get welcome bonus with your deposit. It's just not for me.

I did spend the bonus money on the new Jimi Hendrix slot. I was playing with minimum bets and a few times I had 5-7x bet winnings but needless to say I ran out of credits soon, not even reaching over start amount.

Right now I have a decent impression about Grand Ivy casino, support was very fast and professional, just like it should be. I also liked their mobile version a lot because it was simple and easy to navigate. I only think that the bonus terms could be written more simpler as I tried to read them and still didn't understand how bonus wagering works. Other than that I think they are a decent casino that can be trusted.
honestdude 16 reviews
Canada
Message
I registered based on their promo email that said no deposit just register and receive 25 free spins on Jimy Hendrix game. As usual with these free spins from new casinos, after registering site brings you immediately to the deposit screen when it should really bring you to your free spins. I clicked on the Jimmy Hendrix game and all I got was "free play for fun" with 5000 coins. I won up to 11000 free coins but this was all "play for fun". Thanks, that's all I found that I kind of liked.
The fact that I tried to chat twice, Once with Jon and the second time with Jonathan cause John wasn't answering. Then I asked the same question about where my 25 free spins were and again no answer so I gave up and signed out. Customer chat support was virtually non-existent for me. So I won't be depositing into this casino.
THE GRAND IVY CASINO REPLIED ON THURSDAY 12. MAY 2016
Hi honestdude.

It sounds like you have not received the level of service that you should expect from The Grand Ivy. This feedback has been escalated to the head of the support team. In order to make good, would you please EMAIL support and I'll personally pick it up and call/email you at a suitable time.
In order for us to make good, we need your Username, or simply put the word COMPLAINT in the subject line in caps.

It sounds like we have let you down and would like to make it up.

Kind regards,

Grand Ivy Team Lead


katemak 1104 reviews
Message
Always searching for some new casino to lend and specially if there is some freebie connected why not try before you buy, right? I always do, why not take advantage of some free spins promo no deposit at all and if I like that casino will see if I deposit there or not. Now days how many casinos has opened and some of them not willing to pay, first I would like to see what kind of casino they are so I can deposit and play without any doubts and when it comes to an freebie you didn't give anything so even if you lose and don't get paid not that important.

So Grand Ivy Casino they might be good or not still didn't hear any bad news from them which is good sign I guess. But what I don't like the most is free spins give away as this casino has to offer. Actually the free spins are not free at all, winnings from it the player will have a chance to wager them after the first deposit made, so change your advertise its not a free spins but they are deposit free spins which is big difference.

I opened my account their free spins on Gonzo were there and I guess I was lucky that day so I triggered the free spins right away. I managed to get 32 euros on my account but nothing from it since I haven't deposit there. Actually my e-wallet was empty that day so I couldn't deposit and I played those 32 euros because I had nothing to do that day.

Of course I reached zero after 20 minutes of playing, well I wanted to try if I could get some bigger bonus at least and then make a deposit after few days but since I lost it all I didn't do anything. They might be good casino I still don't know I might try them but will wait to hear some good news from other players who made deposit and of course had successful withdraw. Good Luck.
Afi4wins 694 reviews
Malaysia
Message
I've been getting a lot of promotional emails in my mailbox these last few months, some directly from casinos, others from affiliates. Most of these are useless of course, but a few are genuine offers, which I would follow up by visiting their websites. One of these was The Grand Ivy Casino. What attracted me in the first instance, was that they have BetSoft games, so I was hoping that the game Fruit Zen would be in there. The best way to find out was to visit their website and check through their games list, which I did. Sure enough, I found Fruit Zen listed in the 'Slots' list, but strangely enough, I couldn't find it earlier on when I used the 'Search game' and 'Provider' facility.

Not bothering about that strange searching thing, I then signed up, made a deposit, got a 100% first deposit bonus and moved on to play my 25 free spins on Starburst. Well, what more could I say about playing Starburst with only 25 spins. Not a lot! That includes what the game gave me too. The free game was over in just a matter of a few minutes, but I wasn't really bothered about that, because my main intention was to play on Fruit Zen with my deposit and bonus money.

Imagine my disappointment when I clicked on the game Fruit Zen, the game screen came on, then suddenly it turned all white, with a message 'This game does not exists!' What? How could that be right? I was not satisfied. I tried again one more time. I got exactly the same message. Well, needless to say, I cursed at Grand Ivy! Hahaha. Now I can laugh...but not at that moment in time though!

Fast forward: The casino team had read my bonus review, got in touch with me, requested me to write back to the support team about the missing Fruit Zen link. I did that. I also visited The Grand Ivy's website again, tried to find that link in the 'Slots' section, but strangely enough, yet again, it was no longer there! Either it was removed, or got removed, or got cleaned off the memory banks, I really don't know. Maybe it was just one of those technical glitches that do happen rarely. Could I have mistaken it all? Not likely, because I found the same exact problem at Diamond 7 Casino too, and both events were within one day of each other. Both glitches have now disappeared, at both casinos.

Well, I may have lost my deposit, I may have lost my bonus money, and have lost those free spins winnings too, but The Grand Ivy's Manager was kind enough to compensate me with a $20 no-wager bonus on Starburst! All's not well that end well, well, almost!
What do I dislike about the casino? Where's my Fruit Zen game when I wanted it!!! Hahaha. Other than that, well, I don't quite like the splitting up of that 100 free spins into 3 tiers. I have to make 2 more deposits in order to get them, but my interest have faded out by now. Maybe later, much much later, who knows!

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