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Sugar Casino

GOOD 7.64
PLAYERS FROM UNITED STATES NOT ACCEPTED

Sugar Casino is a multi-platform online casino boasting more than 150 different slots and casino games. These include favourites from NetEnt, Microgaming, 1x2Gaming, and Oryx Gaming, including live dealer entertainment. A large portion of its games are available to both desktop and mobile players, all in an instant-play interface. Sugar Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Sugar Casino has multiple location restrictions. These include French territories, Guatemala, Morocco, Nigeria, Pakistan, South Korea, Spain, Taiwan, and the United States and its territories. See the casino details section below for a full listing of prohibited regions.

Virtual Games

Players at Sugar Casino have access to all of the most popular slots from NetEnt, Microgaming, 1x2Gaming, and Oryx Gaming. Most of these are bonus video slots with a plethora of different features and themes, including Sparks slot, Neon Staxx slot, The Anaconda Eye slot, The Finer Reels of Life slot, and Machine Gun Unicorn slot. The site also has some of the biggest online progressives, including Mega Moolah slot and The Dark Knight slot.

The selection of table games at Sugar Casino is also highly varied. Blackjack players especially have a wide assortment of variants to choose from, including Blackjack Double Exposure, Spanish Blackjack, and Classic Blackjack Gold. Those who enjoy roulette can take a spin on European, American, Premier, and French variants of the game. Other popular table games include Caribbean Stud Poker, Red Dog, Baccarat, Oasis Poker, and Craps.

All remaining games at Sugar Casino are placed in the “other” section. These include video pokers, scratchers, and other instant-win games like Hexaline and Germinator.

Live Games

Sugar Casino features a real live casino section for players who enjoy a genuine table gaming experience. All of these games are broadcast from the Microgaming studios in real-time. Players can choose from single-player and multi-player versions of Live Baccarat and Live Roulette, as well as multi-player Live Blackjack.

Mobile Gaming

Many of Sugar Casino’s most popular slots and games are available to players on the go. This mobile version of the casino is available on virtually any smartphone or tablet, including iOS and Android devices. No app download is required: players can just open up the Sugar Casino website in their browser to start playing.

Support

Sugar Casino features live chat support on every page of its website. Players can simply send a message and get a reply within a minute or two in most cases. Unfortunately the exact support hours are not posted. In the event that representatives are not available, players can fill out an email contact form and expect a reply within 24 hours.

Security and Fairness

The entire Sugar Casino website utilizes SSL encryption, the gold standard for online safety. This technology converts all sensitive information like passwords and financial information into unreadable blocks of text. These cannot be decoded by even the most experienced hackers.

Sugar Casino chooses to use games from reputable sources only. All of the games they offer have been rigorously audited by at least one independent testing agency, such as eCOGRA and iTech Labs, to ensure fair play.

Pros

  • Features a wide range of games from multiple providers, including some progressives
  • Totally instant-play
  • Many games compatible with mobile devices
  • Contains an actual live dealer casino
  • Live chat support available during business hours
  • Secured with SSL encryption
  • Proven fair by independent audits

Cons

  • Unavailable to residents of South Korea, Spain, the US, and some other regions
  • Support hours unclear

Screenshot

Sugar Casino Reviews by Players

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sarayang 13 reviews
Finland
Message
Many games options, support and account Verification are fast. I always like to use match bonus, this is the one casino offers many kinds of deposit bonus. I like it.

I made 100 euros deposit and got 150% first deposit bonus, but couldn't manage to finish the bonus wagering. Then I made second 100 euros deposit and got 125% deposit bonus, luckily finished the wagering and I have made withdrawals requests, withdrawals are still pending.
Let's see how my withdrawals process will be, then I will know more about this casino. Hopefully it's a trustful casino!:)
Ok, Sugar Casino is all in all a trustful place. The group has many other casinos and you can play here safely.

Nice offer from games

Various promotions

Payout Rate is good

Payout times are various... in the week nearly instant, at the weekend I think they dont process payouts

customer support is 24/7

I can recommend this casino, but there are better places for sure
Its a new casino but they must really change some things very fast:

Customer support is always available, but the most agents give you dumb copy and paste answers and tell you "write an email to the department in charge"

Technical department doesnt work at weekends *lol.....unbelievable i think

Bonus offers are good, but they doesnt work correct ( you get it, but you must always beg for it)

Reaction time from the email support is also too various ( i think not enough qualified personal)

Withdraws are not processed at the weekend
SUGAR CASINO REPLIED ON THURSDAY 30. JUNE 2016
Dear germanplayer,

Thank you very much for the time you took to review our casino!

As you said as a new casino, there is always things to be improved and we are working hard on it!

The payments should be available 7/7 very soon as our payment team is growing from July!

For the customer service, we are also applying now new training methods, professional conferences and personalized training sessions.
Hopefully, you'll see some nice changes in the next few weeks!

Thank you again for reviewing our platform!
Best Regards,
Sugar Casino
stars_cream 160 reviews
Greece
Message
Sugar casino is a casino that I have played only once and probably last time in my life. I learned about the casino many months ago when I found out an offer they had for some free spins on Starburst for registering the account. So I made my account here and claimed the free spins and had some fun with them.

Sugar casino has mainly slots from Microgaming and NetEnt which is ok as they are my favorite slots providers. The casino has a girlish design as it has pink layout and with many candies. Anyway I checked their welcome offer which seemed good. They offer the typical 100% deposit bonus plus 55 free spins on Starburst with a wagering requirement of 35 times the bonus amount. I liked these terms and since I was eager to play I made my deposit.

Unfortunately I made the mistake not to read the terms carefully of the promotion and the casino overall, a typical mistake I make when I do not want to sacrifice 10 minutes to read the terms and I always come losing. I will explain this later.

My slots session went great, I had some good wins on Victorious, Jack Hammer and Immortal Romance and managed to complete the wagering with 90 euro balance left so I thought I should check the terms better in order to withdraw, just to read about withdraw timeframes, verification papers, ways of withdraw. I also had the free spins on Starburst which would be in my account the next day .

Then I realized the mistake I made not reading the full terms before depositing. The casino has some of the unfriendliest to the players rules. First of all they have a max cashout only 10 times the deposited amount which I believe is the lowest ever. Also the free spins were only for a few countries and I was not eligible for them. Finally after 30 days inactivity the take 5 euro from the balance which I believe is common stealing.

I was furious of these terms so I asked to withdraw and never played here again. At least they were ok with my withdraw and the money were fast to my e wallet.
SUGAR CASINO REPLIED ON THURSDAY 30. JUNE 2016
Dear stars_cream,
Thank you for reviewing our casino!

We are sorry to hear that you've been disappointed with our withdrawal procedure.
We took note of your review and will make sure to display our Terms & Conditions is a clearer way.
As a new casino, we still have a lot to improve and our players opinion are the best way to do so.
Hopefully, you'll see some nice changes in the next few weeks!

Thank you again for taking the time to review our platform,
Best Regards,
Sugar Casino
JanDuchau 11 reviews
United States
Message
Registered using the exclusive ASKGEXCLUSIVE 150% bonus code, which was added without any problem.
http://www.askgamblers.com/bonus/welcome/sugar-casino-150percent-to-eur-usd-gbp-300-2400-nok-2700-sek/
The + 55 Free spins on Starburst included in this exclusive offer were NOT given.
http://www.askgamblers.com/bonus/welcome/sugar-casino-150percent-to-eur-usd-gbp-300-2400-nok-2700-sek/
SUGAR CASINO REPLIED ON SUNDAY 20. DECEMBER 2015
Dear Jan,
Thank you for reviewing our casino!
The free spins on first deposit are credited the day after as per our promotion. Please feel free to send me your username and i will absolutely check this for you.
Thank you and Happy Holidays.

Andrea
Sugar Casino Representative
blondie 1013 reviews
Message
I joined Sugar casino more than a month ago. I saw they were giving free spins upon registrations and since I love free bonuses, I decided to take that chance. They have Netent, Microgaming and few other softwares as their gaming providers, so I was interested in them a lot. Unfortunately after registration I couldn't find the free spins in my account and after spending time with live support I was told that residents from my country aren't eligible for no deposit bonuses. There wasn't much info about them and they weren't on AskGamblers yet, so I didn't play there after.

When they landed on AskGamblers, I saw that AskGamblers have really nice exclusive bonus, but since I was registered, I wouldn't get it. They also have 100% match bonus which is a standard offer, but what in my opinion is bad is that all of the match bonuses had max cashout at 10x deposit amount. Imagine, the minimum deposit for welcome bonus is 10€, if you deposit so little and still hit nice win, you can only withdraw 100€. Many times I've had luck with very small deposits so I decided to deposit here to try them, but didn't take any bonus.

I made a 30€ deposit and informed live chat that I don't want any bonus to play with. Then I went to play Riviera Riches. I like this game a lot but I never seem to play it so this was a great time. I played with 0.30€ bets per spin and soon after I triggered free spins with 10x bet win. Overall I played around 400 spins, got two more free spin rounds and one bonus round. Although only once I had a decent win of 50x bet, I still managed to increase my balance for about 20€.

After that I went to play Immortal Romance. I started to play with 0.60€ bets and it took almost half of my balance to get free spins round. It paid around 20 x bet, so after the bonus round I lowered my bets to minimum. I played IR until my balance dropped down to 10€. I couldn't get any decent wins, higher than 10 x bet, and even once I had Wild Desire, but the spin was empty. 10€ I spent on Neon Staxx, but I lost it very quickly.

I had a good time at Sugar casino and I think they are decent casino. The support is good and easy to reach, also the game selection is really large so there's plenty of game choices (including live casino). But I do have some questions about their bonuses and the max cashouts, so I, personally, wouldn't take any bonus there, but for others would recommend to read terms very carefully before claiming them.
katemak 1111 reviews
Message
Sugar casino is one of the newest casino I have came across and what made me to open my account there is their free welcome bonus of 11 as I recall free spins on Starburst slot. Ok the number of the free spins wasn't the thing what have attracted me, but the winnings from those free spins, were no wagering at all. 10 free spins, specially on Starburst game are nothing, but as I always say you never know and the fact that this game has saved me a lot of times, meaning boost my balance, so I thought I could give it a try.

The thing I didn't like or let say thing, is their casino license, I have never been so much fan of Curacao one, because I had very unpleasant situation whit some of the Netent casinos with above mentioned license, so always play with caution in casinos such as this one. Well I am not saying they are not trusted, but still having only that license I always as I said play with caution. The second thing I didn't like is the maximum cashout from the first deposit and if you are willing to take their bonus, the maximum toy can withdraw is X 10 your deposit made, well that's a bit unfriendly for us players.

But because I wanted to be sure about the bonus, I asked the support and was explained that, while the player plays and keep winning and if the bonus doesn't get touched, then the player doesn't have any restrictions of the bonus, then you are allowed to withdraw any winnings, so not obligated to their X 10 the deposit made.

As for my playtime there, I can say I had more fun with those 11 free spins on Starburst, because I managed to pop my balance till 11 euros, played Starburst slot till the end and lost it all. After I used their free offer, maybe few months went by when I decided to make deposit and take their bonus. I got the deposit bonus and the 55 free spins played for a while Piggy Riches and lost it all. The next day I used those 55 free spins, but didn't do anything with it, even they are without any wagering. So far they seem as a decent casino, I like the fact that there is no complaint or negative comment about these guys, but only the time will tell will they remain the same, good luck!
LilianInThaHouse 578 reviews
Bosnia and Herzegovina
Message
The first thing I have noticed about this casino is the list of the Restricted Countries. The list is actually quite long and there are even 126 countries although in the world there are about 200 countries. This means that players from more than half of all states in the world are not welcome at Sugar Casino. However, my country is not on the list and I made an account at the casino.

This is one of the newest online casinos which was founded in this 2015 year. What is most important to me when choosing some casino are the following 3 things: fast cash-outs process, a good live chat support and a bonus offer.

Sugar Casino has a pending time of 24-48 hours. Payments on some of the E- wallet service are from 0 to 48 hours. This means that for the cash-outs you can wait from 24-96 hours. The cash-outs process here is not fast.

On the other side, their live chat support passed my test. They have a fast and good live chat support.

Now, a few sentences about the casino bonus offer. Their standard welcome bonus comes with a bonus percentage of 100% + 55 free spins on Starburst slot. The wagering requirements are 35 x bonus. It's not so bad but the max cash-out is limited to 10x your deposit. Exclusive for players who will register via the link here on the AG, the casino offers a bonus with a higher percentage (150%) + 55 free spins on Starburst. In this bonus too, the max cash-out is limited to 10x deposit and the wagering requirements are some higher and they amount 45 x bonus. There is also a bonus on the second deposit and a number of bonuses for regular players.

All in all, the bonus offer is not too bad but could be better. Sugar Casino did not impress me with anything but however it will get a positive rating from me. For Sugar Casino I give 6 out of 10 possible stars.
SUGAR CASINO REPLIED ON SATURDAY 24. OCTOBER 2015
Dear LilianInThaHouse,

Thank you very much for your review, any feedback it really helps improving our casino. The list of restricted country will be modified and we are planning to have new promotions available soon.
Best Regards,
Andrea

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