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Red Luck Casino

GOOD 7.97
PLAYERS FROM UNITED STATES NOT ACCEPTED

Red Luck Casino is an online casino available in several different languages, such as English, German, Russian, Spanish and Chinese. The casino games and online slots are powered by Playtech, IGT (WagerWorks) and Ash Gaming. Red Luck Casino features the option of playing several different types of table games against a live dealer. Red Luck Casino operates under a license issued by the Malta Gaming Authority.

Restricted Countries and Territories

Players residing in certain countries and territories cannot open an account at Red Luck Casino. The list includes Turkey, Estonia, the Philippines, Singapore, Belgium, Syria, Italy, Jamaica, the United Kingdom and the United States. To read the entire list of all the restricted countries and territories, players simply need to scroll down to the ‘Casino Details’.

Virtual Games

Amongst others, the casino’s assortment of video slots and progressive slots includes Playtech slots. Their video slot selection features popular titles like the Great Blue slotWild Gambler slot and Plenty O’ Fortune slot. As for the progressive slots, the casino offers the most popular Marvel slots, such as the Incredible Hulk slot, Fantastic Four slotDaredevil slot and more.

Table game aficionados can play roulette, blackjack, craps, baccarat and poker at Red Luck Casino. The roulette section features American Roulette, French Roulette, European roulette and other roulette variants. Blackjack fans can choose between 21 Duel Blackjack, Perfect Blackjack, Blackjack Pro and other types of blackjack.

The video poker games can be found in the ‘Other’ section and include diverse types of video poker, from Jacks or Better and Deuces Wild to Tens or Better and All American Video Poker.

Players looking for specialty games can enjoy a choice of scratch cards, arcade games, keno and bingo.

Live Games

Red Luck Casino has a live casino section where players can engage in live table games with real life dealers. The live games area includes games like Casino Hold’em Live, Live French Roulette, Progressive Live Baccarat, Live Blackjack, Sic Bo Live and more.

Mobile Gaming

There is no separate mobile casino available. Also, the Red Luck Casino website is non-responsive, which means players cannot easily access the casino on their mobile devices.

Support

The casino’s customer support can be reached via email and toll-free telephone 24/7. Unfortunately, there is no live chat available at this moment.

Security and Fairness

The website is secured with industry-standard SSL encryption, which ensures players’ personal data remains safe and secure.

Pros

  • Available in instant play
  • Website offers multiple languages
  • Encrypted with SSL technology
  • 24/7 phone and email support

Cons

  • A large number of restricted countries and territories
  • No mobile casino
  • No live chat available
  • FAQ section not functional

Red Luck Casino Reviews by Players

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Raptordinos 658 reviews
Colombia
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Last week I was looking for a casino where to play “Adventures in Wonderland” slot, and doing a little research here on AG, I found that “Red Luck” casino had “Ash Gaming” games within its portfolio and a welcome bonus of 100% then I decided to visit it.

The first thing I saw when entering to the main page of “Red Luck” it was the advertising about the slot “Adventures in Wonderland Delux” rotating on the main banner with advertising of “Si Xiang” and “Vacation Station” slots, then I immediately proceeded to sign up. Once logged in, I could not see the game I was looking for rotating on the main banner anymore (only in logged out mode) and my first disappointment it was when I finally realized that the much-desired slot was not actually included in the portfolio of games this casino. Why a casino shows on its main banner a game it doesn’t offer.

Already registered, I decided to explore a bit further this casino to see if I could find something interesting, and I found some of my favorite “Playtech” slots and also found live dealer games that eventually increased my interest in playing in “Red Luck,” but before making a deposit, I thought it was better to investigate a little more about the legitimacy of this casino.

My next step then it was to address the bottom of the front page where they appeared logos of MGA, Playtech, Europartners and Gambleaware and I pushed the MGA logo to verify the authenticity of its license and I find that the authorization was made out to “Universe Entertainment Services Limited Malta,” and redluck.com appeared within URLS authorized and to my surprise, I discovered therein that winner.com was one of its sister casinos, and this reaffirmed my confidence in Red Luck because in the past I had already done some successful transactions with Winner casino.

In view of the above, I decided to make a small deposit after reviewing the terms and conditions of welcome bonus, which included a wagering requirement of 20 times deposit + bonus and a maximum bet of $10 per game, which I thought it was totally reasonable.

After my deposit, I entered the customer area to give my first glimpse to bonus tracking area, and right there I found an error that contradicted terms of the bonus to find that the wagering requirement that had been imposed on me it was 30x d + b, an exaggeration in my opinion, so I decided to take a few screenshots of the terms page and even saved it as an HTML file to serve as proof in case of my bonus prosper; I wanted to play at that moment and did not want to waste time with the support team.

I started with Captain Treasure's slot where I quickly got a hit of 25x my total bet and then this slot went into a bad mood and I changed and regained my balance in live baccarat, where the minimum bet is $5, quite high if we consider that in most of Playtech’s casinos this is only of $1. Then it was the turn of “Samba Brazil” slot which I finally left after having a round of free spins totally fruitless, something that is not common in this game; finally “Great Blue” was the slot that, during the first few spins, boosted my balance enough to move to Live French Roulette, and on this latter table I could gradually multiply my initial balance, now I could play all the rest of the week trying to meet my wagering requirements.

One of the aspects that affected my perception about this casino it was the amount of technical problems I had from the very first day, when I installed the software of this casino to see if maybe there it was included the slot “Adventures in Wonderland” which did not appear on the web version of the casino; not only I couldn’t find either this slot there, but that day, none of the live dealer games loaded, then I had to return to the website.

A couple of days later, I could not sign in on the website, but I could do it into the application, so that my password was fine; for this reason I had to contact the chat service, which replied in about 3 minutes – not bad -, and after explaining the problem, the assistant told me that she would report this problem to the appropriate area.

Effectively, the next day I could enter to my account, but problems seemed to persist; this time I could not access the customer area nor on the website or through the application since the pop-up window appeared totally blank, a situation that was also informed to the chat service and the problem was later resolved as the next day I could finally go to my account to check my bonus status.

When I completed my 20x d + b decided not to resort to online support to readjust my wagering requirements in order to proceed to make my withdrawal, instead of this, I decided to continue to see if I could grow a little more my balance, which finally it never happened and I ended up losing my whole balance for being ambitious and also headstrong and not go to demand what rightfully belonged to me at the right time.

I guess if I had cashed out my funds, they had been available without problem in my Neteller account approximately in 3 to 7 days, this based on my previous experience at Winner Casino.

Overall, I would say this was a bittersweet experience.

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