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PlayFrank Casino

GREAT 8.75
PLAYERS FROM UNITED STATES NOT ACCEPTED

PlayFrank Casino is a stylish online casino that does a good job at providing games for every sort of player. The site is compatible with both desktop and mobile devices and uses an instant-play interface. It features casino games from NetEnt, Microgaming, NYX Interactive, Play'n Go, Betsoft, and Endorphina, as well as live dealer games from Evolution Gaming. PlayFrank Casino is licensed by the Malta Gaming Authority and the UK Gambling Commission.

Restricted Countries and Territories

Players from the United Kingdom, the United States, or many other countries where online gambling is prohibited are not permitted at PlayFrank Casino. For the full list of restricted countries scroll down to casino details.

Virtual Games

PlayFrank Casino is home to an extensive selection of slots. Players will find hit titles from Betsoft, Endorphina, Microgaming, NYX Interactive, Play'n Go, and NetEnt. Some of the most famous ones include Aliens Slot, Starburst Slot, Mr. Vegas, Foxin’ Wins Again, At the Movies, and Chimney Sweep. There are even many of the world’s biggest progressive slots like Mega Fortune Slot and Hall of Gods, with jackpots often in the multi-million range.

In addition to its live table games, PlayFrank Casino provides players with a number of virtual table game favourites. These include several variants of European, French, and American Roulette; blackjack games like Single Deck Blackjack and Double Exposure Blackjack; multiple types of Punto Banco/Baccarat; and many other favourites like Sic Bo, Pai Gow Poker, Caribbean Stud Poker, Oasis Poker, and Casino Hold’em.

Play Frank Casino’s video poker selection contains many classic and modern variants from both NetEnt and GamesOS. Among these are All American Poker, Jacks or Better, Deuces Wild, Joker Wild, Shockwave Poker, and Coliseum Poker, among others.

Players who want something totally different can check out Play Frank Casino’s line-up of specialty games under the “Other” category. These include scratch games like 7 Gold Scratch and Tribble Knockout, multiple variants of Keno, and other unique titles like Virtual RaceBook 3D and Lucky Wheel.

Live Games

PlayFrank Casino features an extensive live dealer room powered by Evolution Gaming. Players here can enjoy round-the-clock table game excitement in dozens of different live rooms. The game selection includes a surprising number of Live Blackjack, Live Roulette, and Live Baccarat variants, all dealt to professional standards and broadcast in real-time. Some of the games are even dealt by an automated machine for 24/7 fun.

Mobile Gaming

Play Frank Casino makes satisfying mobile players a key priority. The site’s HTML5 interface is designed to make it easy to play on virtually any device, from a home computer to smartphones and tablets. Players can enjoy dozens of their favourite slots and table games on the go. No app download is necessary.

Support

The PlayFrank Casino support team is available Monday through Friday between the hours of 09:00 and 19:00 CET in English, German and Dutch. During this timeframe, players may connect with an associate instantly thanks to the site’s live chat function. When live chat support are offline, players can email the casino directly or through the online contact form and expect a reply on the following business day in most cases.

Security and Fairness

Play Frank Casino protects players with the state-­of-­the­-ar­t SSL encryption. This technology is the gold standard for online safety and it is trusted by all reputable online merchants and banks. It prevents anyone from seeing sensitive data with an advanced algorithm that cannot be decoded.

The games at Play Frank Casino meet the standards of fairness required by two independent testing agencies: TST and iTech Labs. As such, players can rest assured that they will find a fair game here.

Pros

  • Available on both desktop and mobile
  • Totally instant-play
  • Features an extensive selection of slots and other games from multiple platforms
  • Well-rounded live casino with both dealer-hosted and automated games
  • Live chat support available from 09:00 to 23:00 CET, M-F
  • Secured with SSL encryption
  • Proven fair by iTech Labs and TST

Cons

  • Unavailable to players in the UK, the US, and several other countries
  • Support unavailable on weekends and late nights
  • No phone support

PlayFrank Casino Reviews by Players

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LilianInThaHouse 578 reviews
Bosnia and Herzegovina
Message
Play Frank is one of the last casinos that have been added on the AskGamblers list of casinos. My attention attracted the fact that this casino offers 35 free spins on the game called Mythic Miden. The free spins are enough reason for me to join some casino. But, when I made the account and when I opened the game the free spins were not on my account. You don’t know how much I hate this. At first I thought that maybe I must to verify my e-mail, which I did. However, still the free spins were not on my account.

Ok, I have no choice than to contact the casino support. On their website there is a tab that says "Live Help". But, when I clicked on that tab I received a message that said that none of their operators is available at this moment and that I can leave a message so I'd be contacted soon. I needed help immediately, not soon. Because of that they do not have live support available at any time Play Frank has a big minus for me.

Besides to the free spins bonus their welcome offer is consisting from 2 more bonuses. It is about a bonus of 100% on first deposit with wagering requirements of 35 x bonus and a bonus on second deposit with the same wagering requirements but with a bonus percentage of 50%. I think this offer is not so bad, but again it is not anything extra.

I have similar opinion about the speed of the cash-outs process in the casino too. The pending time is 24-48 and up to 24 hours for the pay-outs on some of the e-wallet services. It's pretty fast but it might be even faster, i.e. the whole process could be for 24 hours including the pending time. The selection of games is not bad and it is consisting of offers of several software providers including here the NetEnt and BetSoft games. For the Play Frank Casino I give 6 out of 10 possible stars
PLAYFRANK CASINO REPLIED ON SUNDAY 1. NOVEMBER 2015
Dear LilianInThaHouse,

First of all thanks you for your time to write about your experience with PlayFrank. It's unfortunate to hear that there is a misunderstanding about the free spins. It seems like some misunderstanding between what we offer and what might be advertised on the website that promotes us.

We have a special signup no deposit free spin promotion with 20 Ffreespins on Event Horizon. Because of Halloween we also had a freespins promotion with deposit freespins on Mythic Maiden this might be mixed up. If this has been mixed up it might happen that your expectations might be wrong and you are indeed looking for the wrong game for your freespins.

We understand that in that case you want to contact live support instantly. It's correct that we currently don't have a 24 hour support and support tickets are answered within a maximum of 12 hours although the average is much faster. I have to agree with you that this is something we can do better and feedback from experienced players like yourself are very welcome to us. The feedback you give on withdrawal speed is also something we take serious. We are currently working on that.

To clarify our welcome offer (which consist of 4 bonuses + free spins on the first 4 deposits instead of the first 2 as you mentioned):

100% up to 150,- + 10 FS Starburst
50% up to 50,- + 5 FS Starburst
25% up to 50,- + 5 FS Starburst
50% up to 100,-+ 10 FS Starburst

Again , thank you for your feedback, we will do our best to improve this.

Best regards,
PlayFrank
katemak 1104 reviews
Message
Play Frank is one of the newest casinos online which of course has one of my favorite games and that would be Netent. I was waiting till this casino came up with some free spins or chips promotion and finally when it arrived it was a bit disappointing. This casino has several software games, which one of them is BetSoft slots, which are definitely not my cup of tea games and seeing that the promo of the free spins, were on this game provider with one of their newest games Event Horizon.

Well when I look at the game didn't look so bad, having 243 ways of winnings I said I could try. They were giving; actually I still think they run the same promo when you join 20 free spins of the game I previously mentioned. So opened my account, verified it opened the Event Horizon slot and on my surprise the free spins were on my account. Honestly, just because the free spins were from that software I didn't even bother to check the Terms of the free spins, like knowing what will happen.

So I played those free spins and won 2.25 euros, wow, from 243 way paying slot getting only 2 euros it was disappointing really. So what to play with those tiny winnings, of course I chose Starburst slot. Well I guess Starburst has changed a lot recently or I don't know what they are doing with the games but this game has disappointed me a lot lately, at least 1 months, no winnings no nothing, like all the spins are dead.

So I played only few minutes and spend that tiny bonus and finished with Play Frank Casino. They have nice, actually the average bonus of 100% match with X 35 wagering requirements plus 5 free spins on Starburst slot so I guess its nice welcome offer. Nice casino, nice bonuses and they have nice and friendly live support!
Playfrank is a quite new casino, established only in 2014. They have interesting software combination in their casino - Netent, Endorphina, Betsoft, GameOS and few others, but the main reason why I wanted to join them was my interest in their Netent games. I saw on AskGamblers that they offer a welcome deposit package for the first 3 deposits, but my country was listed as restricted. I went to their page and wanted to contact their support to ask if I was even eligible to play at their casino, but since they were offline, I decided to find out myself.

The registration was really quick and after validating my email, I decided to deposit 40€ to try my luck there. In the meantime I wrote an email to support team about their bonuses and my eligibility for them, I did read their terms and there was written that residents from my country couldn't get free offers, but I still wanted to be sure.
With my balance I went to play Starburst. I placed 0.60€ bets per spin and played 250 autospins. I was quite surprised how Starburst treated me - mostly I got at least 2-5x bet size winnings, and even two 10x bet wins, so after the autoplay, my balance had increased for 15€. I decided to change game to Mega Fortune. I placed 0.50€ bets and played 250 spins and this slot was in a such good mood, within the autoplay I managed to get 3 free spins bonus rounds, so I managed to increase my balance for 60€. Then I upped bets to 1€ per spin and played 100 spins. I did get a free spins bonus round, which paid 16x bet size, but my balance went down for 10€, so I risked, which is unusual for me, and played with 1.50€ per spin, but the risk didn't pay off and I lost my balance within 30 minutes. I didn't get any other bonus round and most of my spins were empty or bet size.

Overall I had a really nice time at Play Frank casino. The next day I received an email from their support that confirmed that unfortunately I was welcomed to play there but only with my deposits. I really liked their game selection so I think I will deposit there again, the page worked good and games loaded fast. Sure it is a bit upsetting that I cannot have their bonuses, but I do respect their terms.

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