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Parklane Casino

6.93
PLAYERS FROM UNITED STATES NOT ACCEPTED

Parklane Casino is a luxurious online casino managed by the Game Tech Group. The site features numerous slots and other casino games from Thunderkick, NextGen Gaming, Microgaming, Betsoft, Gamescale, NetEnt, NovomaticAmaya, Elk Studios, and 1x2Gaming, including a live dealer room. It is completely instant-play and offers games in 6 different languages. Parklane Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Parklane Casino does not accept players who reside in Israel, Singapore, Turkey, or the United States.

Virtual Games

The featured range of games at Parklane Casino are its online slots. Players have more than 175 different video slots to choose from, including An Evening with Holly Madison slot, Merlin's Magic Respins slot, Puppy Love slot, Event Horizon slot, Psycho slot, Starburst slot, Dead or Alive slot, Book of RaSunny Scoops slot, and many more. There are also a few classic three-reel slots with a variety of themes.

In addition to the live casino, Parklane Casino features a number of virtual table game favourites. Among these are several roulette variants like Roulette Premium and Micro Roulette, blackjack hits like Pontoon and Blackjack Surrender, and many more such as Oasis Poker, Baccarat, and Poker 3 Heads Up Holdem.

Parklane Casino features all of Gamescale’s colorful video poker variants. Many of these have themes similar to those found in modern video slots, but with the same strategic gameplay unique to video poker. These variants include Caravan Poker, Alien Poker, and Deuces on the Rocks.

Parklane Casino also offers a few scratch games and other casino specialties.

Live Games

Parklane Casino is home to both English-speaking and Spanish-speaking dealers in their live casino section. Players here can enjoy a broad range of Live Blackjack, Live Roulette, Live Baccarat, Live Lottery, and Live Keno games around the clock. All of the games contain interactive features to provide the same social experience found in land-based casinos.

Support

Players at Parklane Casino can get assistance 24 hours a day, 7 days a week. The fastest way for most players is the live chat feature integrated directly through the website, which enables players to get in touch with an agent in just a few moments. Players can also email the casino or give them a call through their international phone number.

Security and Fairness

The entire Parklane Casino website is protected with SSL encryption provided by COMODO. Players can verify this by looking for the https in the URL bar. This technology turns private information into unreadable strings of text that cannot be decoded by anyone, ensuring the integrity of player information.

All of the games provided by Parklane Casino are routinely audited by GLI, one of the most acclaimed independent auditing agencies in the world. These tests show that all of the games are powered by a genuine random number generator and offer all players a fair chance to win.

Pros

  • Features an abundant range of slots and games from multiple providers
  • Contains a highly diverse live casino
  • Totally instant-play
  • 24/7 support available through live chat, international phone, or email
  • Secured with SSL encryption
  • Proven fair by GLI

Cons

  • Unavailable to residents of Israel, Singapore, Turkey, and the US
  • International phone calls may incur fees

Parklane Casino Reviews by Players

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askgamblert 1 review
United Kingdom
Message
Live Casino is smooth.
Well designed website.
Good table games.
One of the worst online casinos I have ever played on in my life.

They gave me a bonus without me even asking for one. I had NO idea that I was given a bonus when I deposited some money as it did not mention that anywhere during my deposit and magically appeared when I won in roulette.

When I played with the money that I deposited and wanted to withdraw MY winnings without having used NOR asked for any bonuses in the first place, they rejected it and said they cannot do so. I contacted customer service via live chat and I have to say that they are the rudest casino staffs I have ever come across.

I explained the situation to them (Live Chat) around 3 times and yet they do nothing about it, reply in such a careless and rude manner even though I made it so clear that I have NOT asked for a bonus NOR played with it NOR realized I even had a bonus until it was time for withdrawing my winnings! (A cruel game they are playing here)

Not recommended. Such a shame it is titled Park lane casino as you would expect a much better experience.

I am now asking them to refund my initial deposit...
draganab 4 reviews
Croatia
Message
As a new member got 10 free euros... wagering was 100x but I was lucky and after complete wager had 197 euros in my balance... asked for withdraw and 24 hours nobody contact me go give documents... after chatting online told me I must deposit firs 50 euros so I could withdraw 100.

I did my deposit...after that my withdraw request was rejected for irregular play, and ofc I lost my 50 on empty spins... no recommendations to anyone to deposit and play in this casino.
PARKLANE CASINO REPLIED ON MONDAY 26. SEPTEMBER 2016
Hi!
I would like the opportunity to clarify what happened. Please write me at support@parklaneecasino. Send me your username so I can track down your information. Put "Attention KZ" in the subject line. My name is Karl Z Michaels and I deal with our internal review process. All the best!
Rošić N. 5 reviews
Slovenia
Message
Nothing really only huge amount of games. Do deposit 25 did get 50 bonus without to ask for it.
No live support, no email respond, withdraw possible only thru bank - very complicated, unfriendly personal etc.

Played game 850 spins got one time 5 free spins and won 5€, on 0.50€ pro spin.

Don't recommend it and did do self exclusion, probable they need a month to do it.
ShakiraSlots 2 reviews
United Kingdom
Message
The sign up process is easy and its easy to deposit.
This casino / slots I didn't enjoy- The slots just was not playing ball - I put £200 - £500 down in £1.00 spins and was lucky to get £25 back from bonus/free spins. Maybe it was just bad luck but something feels bit off.. I did manage to get small % of my negative money back and tried to withdrawal - This is where I got angry because if does not allow you to withdrawal back on to credit/debit card - my only option was to do bank transfer and that was not simple process because was it was asking me for all this strange European bank numbers rather then just the standard sort code/account number - so like most gamblers do - I went back on playing and thought I sort it out later but later never happens.

There is no option to upload documents early - sure sign at any casino that there going to drag out the withdrawal process.

There is no option to set deposit limits or options to self exclude or take a break. Customer service are not that friendly and also keep you waiting. I have played on so many slotsites over the years and in all honestly its rare nowadays I come across a casino as bad as Parklane.

In the end i asked if they had any sister sites and they said no - I requested that I be self excluded - The Live chat excluded my account yet the email reads - 2016-08-03 19:01:23, you are blocked from our website for 100 years. If you wish to remove or alter your self-exclusion period, thus being able to login again and enjoy our games, please contact our Support 24/7

*** hardly a self-exclusion if I can speak to live chat and log back in """ --- Seriously how did these guys get approved their licence to operate in the UK. They have no safety guards for problem gamblers.
Anders W. 3 reviews
United Kingdom
Message
Slick design. Easy to sign up process. Lots of great games.
Long payout times. Very long. 5 days pending and then for some weird reason bank wire instead of refund to card. This is something I hate with online casinos. If you can take our money without a lot of fuss, then for the love of god, make an effort to pay us promptly. There are no valid reasons to make people wait for over a week.

Also, I found this in the T&C's:

"2.2. Registration is prohibited to residents of the USA, Turkey, Israel and Singapore as well as residents of any other country where prohibited by local laws. It is your responsibility to know whether the registration or use of an Account is allowed within your jurisdiction. We are under no obligation to refund any funds you may have wagered or won through such account."

How the hell are you supposed to know this? Every other casino I have signed up with will clearly tell you if can sign up from your country, and in most cases don't let you sign up. This means Parklane Casino will happily let you sign up, deposit, get you to send them verification documents and then at some point while you happily are waiting for your winnings inform you that you're not allowed to play on their site, and no, you won't get your deposited money back.
Nothing at all. At a push the games are the standard games you come to expect.
Unfair and unclear terms and conditions. I deposit €24 and get a €48 bonus. I play consistently €5 to €10 spins. €994 winnings forfeited due to irregular play. Once I had passed the wagering requirement because my next bet was €10 this was greater than 30% of my deposit amount and therefore considered irregular play.

There is no way of knowing when your wagering requirement is met. Support don't want to know. The whole thing is set up for you to fail.
Andrei C. 4 reviews
United Kingdom
Message
Custumer service very bad, stupid rulles, they did not paid me cuz I bet more then 30 % of the bonus reiceve, the rule saysThe Bonus Terms and Conditions prohibit placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met. (You may review the Bonus Terms and Conditions by clicking the "Bonus Terms & Conditions" link at the bottom of our site)

I bet on roullete and blacjack and they dont count for wagering, on slots I always bet less then 30% of the bonus, the chat ask me if I am a dubbassthis is more then can you ever think so.
JanDuchau 11 reviews
France
Message
Nothing so far...
I received following emails:
FROM Parklane Casino Support
SUBJECT: [#FYX-193-93899]: Enjoy Your Free Bonus
Hi Jan,

Don't forget we are updating our domain to https://www.parklaneecasino.com
With all your favorite games and Great bonuses
So, as your personal account manager, I have added a free bonus to your account!
Username: JanDuchau
I'm also offering you a massive 200% bonus on your next deposit.
Use bonus code Joker200 if your deposit is €200 or more.
Ask for your personal account manager on the chat if your deposit amount is smaller.
Any questions just pop into the live chat for assistance 24/7.

Regards,

Jeremy,
Casino Support



Ticket Details
Ticket ID: FYX-193-93899
Department: Parklane Casino Support

Logging in: no bonus
Chat support:
You already played it.
(I received the e-mail 23-02 and was abroad (read afk) from 21-02.
So....how could I have played it.
second answer...time has passed, offer not longer available but the code Joker2000 is.
HAAHHAHA

SO:
You have just received € 5 bonus offered by Customer Service.
Your balance is now updated with your special bonus.
But the code from the ********* mail isn't ...promise mister.
Djeezzz
Avoid at all costs, if they act so lame concerning this.... I pity the fool who actually would ever win something there and tries a pay you.
AGAIN AVOID!!!
JohnShit 42 reviews
Norway
Message
This is a top 5 bad online casino. Their chat host is rude, they call you all the time, even if you have told them not to call you anymore in chat, in mail and on the phone. I am pretty sure their owner sold my information to an "investment company" in Cyprus (where they have their license).

Their bonus is terrible and set up for you to lose. If you somehow by a miracle still have money left when you have completed your wagering, they have a clause that they will take your money anyway.

Their owner only provide casinos that are out to scam you and only gets negative reviews everywhere and people are talking about how much of a scam their casinos are on forums. The only people not rating their casinos 1/10 are people who only does reviews after getting free money and never tried to do a withdrawal.

If being able to withdraw money is important to you, don't play here.
PARKLANE CASINO REPLIED ON TUESDAY 17. NOVEMBER 2015
Dear JohnShit,
We are sorry you are having an issue with our casino.
Please be in touch with your account manager.

Kind Regards,

Parklane Casino Support
blondie 1013 reviews
Message
Parklane casino is a new casino to AskGamblers family. I have heard their name before but for some reason I didn't see any promotional ads or something that would catch my attention. When they landed on AskGamblers, I saw they have very nice software combination, including Microgaming, Thunderkick and 1 x 2 Gaming which made them very interesting in my eyes. Their logo very much reminded me of Osiris casino and to be honest, lobby look too.

I searched on the net if they had any no deposit bonus and I found a sign up code. When I registered, I entered it and it worked, after verifying my email I received 10€ no deposit bonus. I couldn't find the wagering requirements anywhere so I contacted live support. Unfortunately, there was only a promotional text from support, offering me 200% bonus as a new player. When I entered my question about wagering, I had to wait about 5 minutes to get a response from support. And it wasn't a surprise to hear that the wagering was 100 x bonus. It is always nice to offer a freebie to new players, but they should really consider lowering the wagering to make this offer more attracting.

I started to play 1429 Uncharted seas. I played with 10 cent bet and played for about 10 minutes, managed to get free spins round which paid less than 10 x bet so I decided to change the game. I saw they had 300 Shields slot, so with 10.30€ I went to play it. I played with minimum bets and again, very soon I got free spins round. Unfortunately I couldn't get up to next stage and won only 2€. I managed to make around 120 spins until my balance was empty.

Overall I think they are decent, the game selection was pleasing, especially the fact they also offer live casino games, but I most likely wouldn't deposit there as for me there was something missing there.
There were a few things I didn't like much while playing there. Support was a little slow and didn't seem very friendly, games ran very slowly and lagged but the most irritating fact was that I got logged out of my session more than 10 times. I played there such a short time but got "expired session" too many times.
katemak 1111 reviews
Message
Parklane Casino is one of the newest casinos I have opened my account there and the reason I done that seeing many casino software games. Seeing they have Microgaming, Amaya, NextGen Gaming, Thunderkick and few others I thought to see what they offer. Their welcome bonus is worth of trying because 200% match deposit ,is a rare offer you will see from other casinos.

They are newly added casino, established this year 2015 and have Curacao licence, which must admit was not so thrilled about it. So at first I tried to google a bit, to find some free spins or free chip offer. I guess being new casino,couldn't find any comments about this guys, but luckily I found one banner where they were giving 10 euros free chip. The site was German tough, but still wanted to try. Right away contact the support gave them the code and asked will I get the bonus, but the support told me the only way to know is opened account with that code and if the bonus appeared yes if not no. Well thanks a lot, for that much I know by my self what to do.

But still having experience open their Terms and didn't see any restrictions of my country or that only German players are allowed to trigger that bonus. Opened my account, got 5 euros, verified it got another 5 euros, so yes I got the bonus. Seeing they have Dolphin Reef slot, which is one of my favorites slots I decide to try my luck with this game. Having minimum bet of only 0.20 cents, just because its a 20 liner video slot and with 10 euros free chip, I thought it would be nice to try and see if I manage to do something with that free chip.

At the beginning I managed to raise my balance for another 22 euros, just because I triggered the free spin after the third spins, I guess i should play with 0.40 cents at least. So I had good time there, didn't managed to finish wagering of the free bonus, because my opinion, the bonus it self is a bit high to be wagered, ohh.. well at least it was a free chip. I do plan to visit this casino and take advantage of their welcome bonus. So far so good, I guess they are decent casino!

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