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LuckyStar Casino

7.4
PLAYERS FROM UNITED STATES NOT ACCEPTED

LuckyStar Casino is a user-friendly online casino with an abundance of online slots and table games powered by Netent, MicrogamingBetsoft, iSoftBet, GameArt and Xplosive. The casino offers the option of live gambling with a live dealer. Moreover, the casino allows players to access it via their mobile devices and enjoy online casino games on the move. LuckyStar Casino is regulated and licensed by Curacao eGaming.

Restricted Countries and Territories

Only players residing in the United States of America and its territories cannot currently open an account at LuckyStar Casino.

Virtual Games

LuckyStar Casino features a myriad of video slots and progressive slots by NetEnt, Betsoft, GameArt and more. All the most popular video slots can be found in the casino, from Gonzo’s Quest slot and Dead or Alive slot to Boomanji slot and Wolf Quest slot. The selection of progressive slots includes titles like Good Girl Bad Girl slot and Mega Fortune slot.

Table game fans will be met with a large variety of different table games, including all the popular blackjack, roulette, baccarat and poker variants and craps. The table game assortment ranges from American Roulette, Single Deck Blackjack and Zoom Roulette to Ride’m Poker, Baccarat Professional Series and Caribbean Stud Poker.

The video poker section features all the popular video poker variants like Deuces Wild, Joker Poker, All American, All American Double, Jacks or Better, Tens or Better and various other types of the game.

Players looking to try something different can pick between diverse specialty games like scratch cards and Virtual Racebook 3D.

Live Games

Players who like the sense of playing in a real casino even from the comfort of their homes can choose between several tables in LuckyStar Casino’s live casino. The live games are powered by NetEnt, Ezugi and GGL Global Gaming and include live roulette, live blackjack, live baccarat, live casino poker and live keno.

Mobile Gaming

The casino’s website is responsive which facilitates accessing the casino via various devices. Apart from that, LuckyStar Casino features a fully-equipped mobile casino which allows players to spin the reels of their favourite slots on their mobile phones and tablets.

Support

Players can reach the friendly and helpful customer support team via email, online contact form and live chat 24/7. No phone support is available at the moment. However, there is also a useful FAQ section with numerous previously resolved issues and answers that players might find helpful.

Security and Fairness

Players can rest assured their sensitive information will remain private as LuckyStar Casino implements the trusted VeriSign SSL encryption which provides them with the highest security available.

As NetEnt is a licensed, verified and trusted software provider, the fact that LuckyStar Casino stores NetEnt slots ensures players will be treated fairly while playing their games.

Pros

  • Instant play available
  • Live casino open
  • The option of mobile gaming included
  • Live chat available around the clock
  • Data encrypted with SSL technology
  • One-wallet solution allows players to move money around the site seamlessly

Cons

  • No third-party audit certificates so far
  • No phone support available at the moment

Screenshot

LuckyStar Casino Reviews by Players

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caesar2 6 reviews
Germany
Message
I did not like anything about this casino.
I disliked everything from beginning to end. The registration was misleading in my opinion. Gameplay was ridiculous and live support was marginally helpful. Particularly amusing was that I had "support agents in training". Well their training was apparently not yet completed. The agent for example was not in a position to tell me my rtp.

Also noteworthy was the IMHO poor site design and exceedingly laggy play. Games crashed a few times and needed to be reloaded. Obviously weak servers. I do not recommend this site.
LUCKYSTAR CASINO REPLIED ON FRIDAY 11. NOVEMBER 2016
Hello caesar2,

As it was stated in earlied in the answer to your unjustifed review, we will repeat the whole answer for you and all other askgambler memebers and visitors to see.


Thank you for your review and remarks you made. LuckyStar accepts both good and bad critics, as they all help us to continuosely grow and offer our players the best experience possible, which is our ultimate goal.
I will try my best to address all the aspects of your review, one by one and, hopefully, explain some things so you (and all other players that will read this) will get a better understanding of ceratin aspects of Online Casino Experience and gameplay.
So, let's start..
1. "The site is amateur from beginning to end. Site layout is so dated, a sx year old with a WYSIWYG HTML Editor could create is."
- "The site" design is given much thought by Mirage Corporation NV designers. The "dated" layout is there on purpose. To some players it's, as you've so graphically put it, "dated", but to some it's retro, it,s clean, it's simple. There are numerous casinos out there, there are so many different designs and layouts, something for everyone I would say. LuckyStar has the design better suited for some players, but, like any other design and layout, it's impossible to be to everyones taste.
2. "You create an account and deposit...you don´t even get a deposit confirmation."
- Again, on purpose - easy, super user-friendly, clean and fast by design. I have to admit, though, I don't quite understand what exactly do you mean by "you don´t even get a deposit confirmation."... You get a message that your deposit was succesful, that's a confirmation. You get your deposit added to your player account balance - that's a confirmation of it's success as well, isn't it? Maybe you are refering to the fact you don't get an email from LuckyStar informing you that your deposit was indeed successful. If you are, once again - on purpose. It is decided not to send mail confirmations of a deposit, since most players have several accounts in several casinos and, therefor, receive so much emails (newletters, promotions, casino forums newsletters....) already on a daily basis, that LuckyStar does not want to add to all that "spam" and overcroud the players inbox even more. Especially with a deposit confirmation email, when players already know was their deposit successfull or not (message in cashier when depositing and the balance of player account are enough confirmation, LuckyStar feels)
3. "Then you play and because Luckystars servers are such trash you play in slow motion and expect to get a prompt to reload the game every 20 spins or so or games simply crash."
- We had a couple of players with simillar issue in the past. Majority of those cases were resolved. All of them (resolved cases) turned out to be resolved after players did one or more things we suggest, confirming the issue itself was on players side to start with. Another confirmation of this fact is that there xxx players in LuckyStar, playing in all corners of the globe and only a hanfull of players have any issues with slow or crashing games. Please always try these few things when experiencing issues like these: Try different browsers (Chrome and Mozilla Firefox are suggested). Clear you cookies. Clear your cashe memory. Make sure your internet connection is strong and with no interruptions. Make sure your PC is not performing something very (RAM and/or processor power) consuming in the background, as it slows your entire device considerably (you can see your CPU and Memory reserved/being used in Task Manager)...
4. "The payout rate is totally ridiculous, poor with a capital P the size of the Empire State Building!!!"
- This statement is just not true. I really want to address this statement and try clear some things to help all players better understand how the whole RTP "business" goes.
a) RTP or Return To Player tells you how mcuh, ON AVERAGE, a game gives back to player in winnings. 96% RTP means that for every 100$ that player bets in the game, 96$ are the winnings that player will have from his 100$ bets - ON AVERAGE and calculated over millions or billions of spins. Once again I have to point out that this an average percentage. If a player would indeed every time have a 96% RTP (on a 96% RTP game) noone would play casino games, as noone would ever win. You would deposit 100$, for example, and after, again for example, after 100 spins on 1$ a spin, your balance would be - 96$ (from 96% RTP)... You would constatnly lose... Some players deposit 20$ and, within 20 minutes, have a withdrawal of 3.000$. Some players deposit thousands over days or weeks and don't have any withdrawals. It is just luck of the draw.
b) RTP itself (I really want this to "pop out" and be very visible, therefor a caps lock is used) IS NOT, CAN NOT AND WILL NEVER BE INFLUENCED BY CASINO. ANY CASINO. EVER. EVERY GAME HAS ITS OWN RTP WHICH IS SET BY THE GAME OWNER - GAME PROVIDER. You can think of a casino as a "middle man". Game providers have games, players want to play and bet on them. Casino is just a platform, connecting game providers and players. Therefor, it really doesn't matter in which casino you play when it comes to your "luck" and wheter you will win or lose. It is random and where you play doesn't make any kind of difference. The things you should take into consideration when deciding where to play should be the things Casino itself can in fact have influence over. Things like how good bonuses they offer you for your loyalty, how fast the withdrawals are, how helpfull the support is (I will get back to this later in the reply), etc.
And will you win or lose - well that is something Casino can not influence.
5. "When you then go into live chat you get ...don´t laugh....an agent in traing, so zero help. Questions such as what is my RTP are not answered, actually nothing is answered only stupid remarks are made. Not helpful in any way. George, agent in training, you won´t get your casino agent license from me, thats for sure...slow, unresponsive, a pointless chat."
- I will make this one short. LuckyStar is immensly proud of its Customer Support and its Support Agents. George is an agent in training (therefor there was a full-time Support Agent monitoring your entire chat and was on "stand by" if George needed any help). George did a good job and the Agent monitoring him had no reason to "jump in". If you will read all other reviews before yours here on askG (or on any other casino portal or forum), you will see that 9 out of 10 review praise LuckyStar's support Agents, some od them even saying it's the best support they have ever seen in any online Casino. LuckyStar is, once again, very proud of its Customer Support and we believe, same as most of our players, our Agents are helpfull, respectfull and polite.

Your Lucky Star
Boss80 5 reviews
Croatia
Message
After reading positive reviews here at AskGamblers, I decided to give it a chance, and just recently made my first deposit. Had a good playtime, but unfortunately haven't managed to cash-out. I received some promo wager-free free spins shortly and got lucky. Requested withdrawal, and on my surprise got it almost instantly (Only few minutes via Skrill). Payments are ultra-fast. Game selection is huge and customer support was really helpful. 10 Stars from me!
Home page is not really a "high-tech" or ultra-fancy. However, navigation is clean & simple so not a big problem for me.
LUCKYSTAR CASINO REPLIED ON THURSDAY 10. NOVEMBER 2016
Hello BOSS80,

Thank you very much for you kind words!
We always try to give our best in every aspect of casino-experience and words like yours
are just an extra bit of motivation to continue to do what we do...
Provide the players the best possible experience.
Experience they want.
Experience they deserve.
Lucky Star experience!

Looking forward to your next visits,

Your
Lucky Star Casino
One of the best casinos I have tried. Great support, fine slot selection and I got paid without any delay. I really love those casinos that dont need a long verification process to delay payments
To make it all perfect I would love PlaynGo slots in this awesome casino
LUCKYSTAR CASINO REPLIED ON MONDAY 24. OCTOBER 2016
Hello KDAND10!

Thank you very much for your kind words! We appreciate it :)

For the fast withdrawals, we go by the philosopy - you won it fare and square, it's your money and there is no point in stalling it :)
For the Play n Go, good news! They are next in line! We are getting them (and few other providers) next, hopefully very soon!

Your LuckyStar Casino!
player40 7 reviews
Denmark
Message
Very nice customer service.
Opened an account, and got my first withdraw payed out the SAME day without any stalling or delay.

I cant say how the microgaming slots work since I cant play them because of my country residence, but the netent slots work.
Nothing
LUCKYSTAR CASINO REPLIED ON TUESDAY 4. OCTOBER 2016
Hi player40,

Thank you very much for your kind words!
We always do our best to give all our players the best possible gaming experience, that's why withdrawals are easy and fast, that's also why we constanly add more and more game providers and currencies...

I hope you will enjoy your time with us!

See you soon!

Your LuckyStar!
Casinoreview123 6 reviews
United Kingdom
Message
Games constantly crash, constantly lose. Failed countless times for responsible gambling issues, would 100% avoid.
LUCKYSTAR CASINO REPLIED ON MONDAY 8. AUGUST 2016
Hi Casinoreview123,

Thank you for your review. We appreciate all comments players have. It is our philosophy to continuosely grow and evlove as we always try to provide our players the ultimate gaming experience they deserve.

Thank you for your feedback about games crasing. We will address our game providers at once regarding this issue. And as for the loss(es), well RTP is not up to us to determine as it is regulated by the game providers, as you probably alreday know.

Regarding Responsible Gambilng, I really hope you will be able to take control over your gambling issues. Wish you all the best!

Kind Regards,

LuckyStar Support Team.
darkmanroman 18 reviews
United Kingdom
Message
Brilliantly casino. Online support is great, everybody is really friendly. Always help you, if you need help

Have a good selection of games, Microgaming NetEnt betsoft Gameart isoftbet Xplosive etc:

Have a cashback bonus through online support. I have received the cashback bonus immediately

5 stars this casino from me 10/10
Customer service and bonus is one of the best cash back scheme type. I liked that.
Game selection is weak. I understood they would be getting more games.

The games from GAME ART always crash. Always. It is not fun to play them. All other providers never crashed.

Advice to them.. Get immortal romance and company.... The micro gaming selection that u carry is not really good. Sorry.

I have no problem depositing here again. In time, I think their rating will be much higher.
Paul M. 1 review
United Kingdom
Message
I registered under the name xbigguyxxx found it easy to register and the staff were very helpful. I wanted to deposit by credit card after using my debit card first time and they allowed winnings to be withdrawn to debit card no fuss! Brilliant, and the money was in the bank in no time !

They also do not have a reverse withdrawal function which is great the staff care and really do want you to get your winnings out!

Started with some massive wins after a few deposits but had to wait till a Friday meeting to get VIP status and raise my withdrawal limit. This was granted but sadly I lost the 4500$ before this and went on a losing run! Alex at VIP then supported with some really generous no tie cashbacks but I still could not get a win so decided to close the account for a bit. Went back on recently and it was easy to start up again and got a nice win streak with decent payouts on netent which is what I mainly play if you get a bad run of luck as a VIP you get a nice cash back to make it up! Very genuine casino !

live casino is great lots of platforms and great netent slots it is the most genuine USA casino I have came across. Would be great if it had more slot platforms. I do not like Betsoft etc so stick to netent games.

Bonus playthrough is fine with a page to check progress live chat are always there 24/7 for you and I have made a few friends!
You can have long losing streaks on some visits but again I suppose it may be luck although you get a small bonus cashback most times to try and turn it around if you are a VIP needs more platforms as netent the only major one and Betsoft and Gameart are not for me poor payouts etc and I stay clear if them tried one at high stakes and got ripped!
LUCKYSTAR CASINO REPLIED ON FRIDAY 22. JULY 2016
Hi Paul!

Thank you very much for your kind words!
Nothing much to add to your post, you said it all :)
Maybe only that there is also Microgaming software available.

Looking forward seeing you in our VIP club soon and good luck!

Your Lucky Star!
Louise B. 1 review
United Kingdom
Message
What is there not to like.. easy to sign up and make a deposit. Fantastic customer service probably the best I've come across with any any online casino. Fast friendly and willing to help.

I actually really like the Gameart slots and there's a really good selection including the Netent games. Overall a great site and my new fave!
Only one criticism and that's the glitches for mobile users.. I was aid unable to set a deposit limit from my phone and the only limits available to be set are daily. I personally like to set a monthly limit :).
LUCKYSTAR CASINO REPLIED ON WEDNESDAY 13. JULY 2016
Hi Louise B.
Thank you for your kind words. It is such a pleasure reading all these nice player reviews. I am glad we are your new fave, as you said it, and we will continue our efforts to provide the best service to our players so I hope we will stay your fav!

Looking forward seeing you soon.

Your Lucky Star!
zerooo 695 reviews
Slovenia
Message
LuckyStar Casino is quite new online casino which offer you games from Netent, Betsoft, GameArt and Xplosive software provider. I came across this casino some weeks ago, while I was looking for some good welcome bonus for first deposit. Here at AskGamblers I noticed welcome bonus of 200% match deposit; this offer was pretty good so I went at their website but I read that it count only for GameArt software games.

Since I never played GameArt games and I was looking for NetEnt bonuses I decided to claim welcome bonus for NetEnt –it is only 100% match deposit and not 200%. After I created account I was ready to make deposit. I made small deposit here of 20€ and I received the same amount of bonus money. At the beginning I played Gonzo’s Quest. I played at 0.4€ bets and my balance falling down towards zero very fast. Later I decided to changed it, I played Twin Spin, Piggy Riches and some others from NetEnt but I had no luck here at all; and in the end I lost my money. I think I played here for a very short time, maybe only around 20 – 30 minutes. I expected some better results from NetEnt games, but yea I had no luck. Maybe it would be much better if I claimed 200% match deposit bonus for GameArt games, but I can not change that thing now.

Otherwise I think LuckyStar casino is good casino and I trust them. But to be honest I do not really know if I will play here again in near future, since I had bad luck. Most of the time I rather play at other online casinos where I had better results and some cash outs too. I will rate LuckyStar casino with 8 out of 10 possible stars.
LUCKYSTAR CASINO REPLIED ON SUNDAY 10. JULY 2016
Hi zerooo!
Thank you for the nice words. I really am sorry you had such a bad luck and you played only 20-30 minutes, but it is as they say: just luck of the draw, can't really do much about it.
I certanly hope you will visit us again sometimes - and win :)

PS. We also got Microgaming games now, which you didn't mention :)
g2loq 25 reviews
Switzerland
Message
The staff is friendly and helpful. They a have really good providers (some are quite rare and excellent).

The payouts are fast.

Recommendable site.
Well nothing, I have to say that I really enjoyed everything.
LUCKYSTAR CASINO REPLIED ON FRIDAY 8. JULY 2016
Well thank you very much g2log!

It is always nice to hear players are happy and satisfied with the Casino. It makes all the hard work and the sweat we are putting into the Casino worth it.

Looking forward seeing you soon.

Your Lucky Star!
molltrud 5 reviews
United Kingdom
Message
Easy to register, performance good and slot selection pretty good! Like the GameArt slots which I've never played before.

Kept me entertained for a couple of hours and generally nice casino site :))
Nothing, but will confirm once my withdrawal is processed!
LUCKYSTAR CASINO REPLIED ON WEDNESDAY 29. JUNE 2016
Hello molltrud,

Thank you very much for nice comments.
I hope we will entertain you for many more hours :)
Good design and very user friendly. Hope they will keep updating it.
No FDB on NetEnt slots (my favorite slots). The other slots are very limited.
LUCKYSTAR CASINO REPLIED ON FRIDAY 24. JUNE 2016
Thank you for your comment icebond.
In the very near future Welcome Bonus for NetEnt games will be available too, we are working on it :)
As well, new games and game providers are constantly added as part of our everlasting efforts to improve and bring our players the ultimate gaming experience.
Tried this casino today, though welcome bonus is for netent games as well haha
So for first time played gameart and xplosive soft and love it, won a little bit xD
guys from support are very awesome and cool :) hope withdraw gonna be fast as well.

Wish you the best of luck in your improvement :)
LUCKYSTAR CASINO REPLIED ON FRIDAY 24. JUNE 2016
Hi jubas. Thank you very much for nice comments. I am glad you dig GameArt games and most of all it's nice to hear good things about our support.
Congratulations on your win!
Your withdrawal is sent already :)
colin 39 reviews
United Kingdom
Message
There is a wide selection of games including all of the top Netent games and other providers also.
I got the 200 % bonus .after i opened a Netent game and my bonus was not there that's when I released after reading all the terms that you can only play your money when tied to a bonus on a game provider called game art and they are pretty poor games. If I knew that at first I would have never have accepted the welcome bonus.
LUCKYSTAR CASINO REPLIED ON WEDNESDAY 22. JUNE 2016
Hello colin. Thank you for your comment.
As you were offered by our Live Chat Support I can offer you again 50% Cashback for your next deposit (what is our regular welcome bonus replacement for players who wish to play NetEnt games only).
Feel free to use it any time.
Nice looking Casino, minimalistic easy to navigate. Very nice selection of games slots and Live casino.

I have took the 50% cashback special they offered me instead of welcome offers since I did not like Idea of not playing NetEnt games as well. Turns out that in theirs cashback is real cash without any restrictions. First time seen this. Good job.
No Microgaming games that I like so much and selection of weekly bonuses and free spins would be great.
LUCKYSTAR CASINO REPLIED ON WEDNESDAY 22. JUNE 2016
Thank you very much the_g, we appreciate it. As for the "Negatives" Microgaming will be part of our offer as well very soon and Free Spins and Bonuses are available. Just ask our friendly Live Chat Support for current offers at any time.
Good luck!
Maroun D. 26 reviews
Sweden
Message
Its Nice site but the welcome bonus is not for Netent Games
3 Different welcome bonus and non of them is for Netent Games.
LUCKYSTAR CASINO REPLIED ON WEDNESDAY 22. JUNE 2016
Hello Maroun D. Than you for your Review, we appreciate all comments.
We currently have 2 Different Welcome Bonuses.
Since you didn't like either of them, and we try to do the best we can for all of our players, you were effered the third Bonus - our Special 50% Cashback Bonus with NO restrictions with which all games can be played.
Offer stands and you are welcome to claim it any time.

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