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LadyLuck's Casino

VERYGOOD 8.13
PLAYERS FROM UNITED STATES NOT ACCEPTED

LadyLuck’s Casino is an online casino that offers games to players on almost any mobile device, including smartphones, tablets, and even older feature phones. The casino is home to the full line of Probability slots and other games. Players at LadyLuck’s Casino can also depend on round-the-clock freephone and email support. LadyLuck’s Casino is licensed by the UK Gambling Commission.

Restricted Countries and Territories

The strong regulations of the UK Gambling Commission prevent LadyLuck’s Casino from offering games to any players outside of the United Kingdom, Malta, or Gibraltar.

Games

Players at LadyLuck’s Casino will find an extensive range of Probability slots. Most of these are bonus five-reel video slots, and the range of special features and themes is diverse enough to please any player. Some of the games, such as Goldify slot, even feature HD graphics.

Although slots make up the largest portion of LadyLuck’s Casino’s games, there are other casino favourites to choose from as well. These include Blackjack, Roulette, Video Poker, Bingo, and a few other specialties.

Mobile Gaming

LadyLuck’s Casino is one of the few sites that offers casino games on almost any mobile device. Players who own a smartphone or tablet can play any of the touch games directly through the website thanks to its HTML5 interface. There is also an app for players with an iPhone or iPad.

There is also a wide range of games designed for Java-powered feature phones. Players with these older devices can enter their number on the LadyLuck’s Casino website to get a link to the software via SMS.

Support

LadyLuck’s Casino has a reliable customer support team available around the clock through a freephone number. This allows players to get fast assistance with any question or issue. Players may also email the casino and expect a reply by the following day (usually within just a few hours). The only downside is that there is no live chat support, but this is understandable given the casino’s format.

Security and Fairness

All parts of the LadyLuck’s Casino website are protected with state-of-the-art encryption. This technology prevents anyone from gaining access to sensitive information like passwords and financial details by converting the data into unreadable, undecodable text. It’s the current standard for online security and is trusted by all reputable online companies.

Players can rest assured that they are getting a fair game at LadyLuck’s Casino. All of the games are routinely audited to the standards of the UK Gambling Commission, ensuring that every game round is unbiased and genuinely random.

Pros

  • Available for virtually all mobile devices, including older feature phones
  • Contains the full line-up of Probability slots plus a few other casino favourites
  • Licensed for UK players
  • Freephone support provides instant assistance
  • Secured with SSL encryption
  • Proven fair by independent audits

Cons

  • Unavailable to players outside the UK
  • Limited range of table games

Screenshot

LadyLuck's Casino Reviews by Players

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Polo143 1 review
United Kingdom
Message
Brilliant site with a fantastic VIP service delivered by an attentive VIP manager. VIP status entitles you to fast payout, it's normally in your account the next day. There is a VIP Facebook page with regular games, promotions and winner celebrations. It's more like a community and has a great personal approach.
Things seem to fall apart when the VIP manager, Sarah isn't in work. Other customer service agents fall short and in my opinion require some coaching on the phone.
nickuk911 20 reviews
United Kingdom
Message
A decent little site with pretty generous deposit bonus match offers which DON'T tie the players D&B immediately to the wagering, players can still withdrawal from winnings accumulated by their deposit if they have not exhausted the deposit funds and used bonus funds. This makes it much fairer for the player and I have deposited and made a withdrawal and received the money in good time so for the reasons above i rate the casino well.

Customer support was also very helpful which is a plus.
My dislikes would be the lack of WMS slots, other than that I can't think of any other issues I had here and would be happy to try my luck again at Lady Lucks.
Linda C. 1 review
United Kingdom
Message
Dreamin riches is one of my favorite games. I have won many times om this and Sarah, my vip manager is great always willing to help and very fare adding me free bonuses for the times I just play to destress. Great site and loads of fun.
Nothing much as it is a choice to play so its down to yr own discipline and discretion.
Emma P. 1 review
United Kingdom
Message
Good games

Slow website. Crashes allot (normally when your winning always end up loosing free spins as it's crashed).
Poor service. Slow payout. Rubbish vip service regardless of how much you spend.

Slow response time. Complaints left not resolved. They also leave fake reviews on here from staff.
LADYLUCK'S CASINO REPLIED ON TUESDAY 22. MARCH 2016
Hi Emma;

Could you kindly contact Sarah Q, your VIP Manager on +447577950469. She will gladly assist in any issues that you might have. The reviews found on this page are all from genuine, long term VIPs such as yourself, that have been asked to leave an honest review by their VIP manager.


Regards;

The LadyLucks Team
Sharon S. 1 review
United Kingdom
Message
I like playing Ocean's Hoard, Reindeer Readies and Money Miner. Really great games, 100% fabulous people, great site lay out, pay out on time, a near had any problems with customer service.
Being upset and sad and I don't like it when I don't win but that's just me win or lose sometimes have trouble getting though.
LADYLUCK'S CASINO REPLIED ON TUESDAY 22. MARCH 2016
Hi Sharon;

Thank you for your review! We're glad you're enjoying the games.

Regards;

The LadyLucks Team
Sid G. 1 review
United Kingdom
Message
Great VIP service and super fast payouts. The level of support second to none and all issues have always been dealt with in one call. Also payouts tend to be with you in 24 hours, big improvement on the likes of Mfortune.
Offshore non VIP support team don't have slot of authority are a bit robotic and not really any help. They do stop me from making this a 10 out of 10 review.
LADYLUCK'S CASINO REPLIED ON TUESDAY 22. MARCH 2016
Hi Sid;

You're right, it's a big ask for everyone to be as awesome as our Sarah!

We'll take the feedback onboard and work with our offshore team to improved the service level!

Regards;

The LadyLucks Team
Russ P. 1 review
United Kingdom
Message
Okay have to say these reviews keep flagging on my email they are clearly not genuine players I have looked and I have spent in excess of 37k with probability in two years they were great prior to being sold since then customer service is appalling pay outs are far slower! I could cash out prior to the sale and two days later it would be in my bank account anything from £50 to 20k the last few times I used them before I moved into a far better company they were taking over a week! - and only responding to some emails and again I was a vip customer and they were no better!
Very poor slow customer service. Slow payouts. Not efficient and don't follow leglaslation or guidelines.
LADYLUCK'S CASINO REPLIED ON TUESDAY 22. MARCH 2016
Hi Russ;

Could you kindly contact Sarah Q, your VIP Manager on +447577950469. She will gladly assist in any issues that you might have. The reviews found on this page are all from genuine, long term VIPs such as yourself, that have been asked to leave an honest review by their VIP manager.

It is worth noting that there have been no changes to our banking system of game payouts

Regards;

The LadyLucks Team
Matt T. 2 reviews
United Kingdom
Message
Sarah Q... That's what I like.. Amazing customer support & understanding from her.

The whole site is fantastic, aesthetically pleasing a wide variety of games to choose from, great customer support should you require it... & competitions & bonuses aplenty.
LADYLUCK'S CASINO REPLIED ON TUESDAY 22. MARCH 2016
Hi Matt;

We'll be sure to pass the compliment on!

Best of luck at the games!

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