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Euromoon Casino

5.84
PLAYERS FROM UNITED STATES NOT ACCEPTED

Euromoon Casino is an online casino with a distinctive European nightlife theme. It features numerous slots and casino games from a multitude of providers, including Gamescale, Betsoft, NextGen Gaming, Amaya, Thunderkick, 1x2Gaming, and Elk Studios. Players can also enjoy 5 different live casino games from Ezugi. The site is completely instant-play and offers convenient live chat support. Euromoon Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Unfortunately, Euromoon Casino does not currently permit players to sign up if they live in Israel, Singapore, Turkey, or the United States. All other players are welcome as long as offshore online gambling is permitted in their country.

Virtual Games

Euromoon Casino features an abundance of virtual games, and the most diverse of all are the slots. Players will find many hit titles from several platforms here, ranging from classic three-reel games to some of the most advanced video slots around. These include Dark Harbor, 300 Shields, Gypsy Rose, Boomanji, Lost, and Heist.

In addition to a well-rounded live casino, Euromoon Casino offers a good range of virtual table games. Players can hit, stand, double, and split against the dealer with multiple variants of Blackjack. There are also several Roulette games, along with other favourites like Baccarat, Pai Gow, Caribbean Poker, Red Dog, and Draw Hi Lo.

Video poker players have six unique games to try, some of which are themed like slots. These include Jacks or Better and Deuces Wild, as well as more unconventional games. Players may also test their luck with other specialties like Keno, Virtual RaceBook 3D, and numerous high-quality scratch games.

Live Games

Players at Euromoon Casino will find 5 different live dealer games from Ezugi to try: Live Roulette, Live Blackjack, Live Baccarat, Live Lottery, and Live Keno. This is more than most other live casinos have to offer. All of the games offer interactive chat features and are broadcast in real-time for the most immersive experience possible.

Support

Euromoon Casino works to give players fast assistance for any questions or concerns. The fastest way to get in touch is usually through live chat, which is available directly through the website. Exact hours are not posted, and in the event that a representative is not available, players can email the casino and expect a reply within 24 hours in most cases.

Security and Fairness

Every single page on the Euromoon Casino website is protected with 128-bit SSL encryption from COMODO, an authority in online security. This technology prevents anyone from gaining access to sensitive information like passwords and financial credentials, and it’s the same protocol trusted by virtually all reputable online businesses.

All of the games at Euromoon Casino have passed rigorous statistical tests to ensure fair play. Players are welcome to review the most recent audit at any time by clicking the “Gaming Labs Certified” seal on the bottom of the page.

Pros

  • Completely instant-play
  • Features a wide range of slots and other games from several platforms
  • Includes 5 different live dealer games from Ezugi
  • Live chat support available
  • Secured with 128-bit SSL encryption
  • Proven fair by GLI

Cons

  • Unavailable to players in Israel, Singapore, Turkey, or the US
  • No phone support
  • Exact live chat support hours uncertain

Euromoon Casino Reviews by Players

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There are a couple of good games - on face value the chat facility seems good, but when you dig deeper they are awful.
Irresponsible - I asked to close my account saying I was worrying about the amount I was spending ... they convinced me to stay and offered me cashback!

Rude - when I asked for help with something their response was "How am I meant to know!"

Cheats - you are able to deposit on a phone but not withdraw(!)

Slow

Poor selection of games.
Nothing, they are faking Netent games, and I have video proof of it. If askgamblers want it as proof, let me know.
They are cheating as*****s, stealing people's money with fake games etc. I have video and photo proof of their cheating. Thinking about reporting them to the police in the country they have their offices. They are frauds.
I can bet here. It is possible to win but just not to get paid out it seems.

Update:
After having a problem with my first withdrawal I started to look for more info on the internet about them and look what I found.

Update #2:
Just got this little chat with "Annette" from the support chat. I think that if u read my story and then look at this chat u know enough.
Made a deposit, gota bonus, played the bonus away, made a withdrawel. All fine untill here.

From here the casino lets me wait more then the 5 days to review my account (and encourage me in the same time to play more so financial departement would handle my case faster ?!)

So I take some money from my whinnings who were already on a side as I made a withdrawel and it seems that I misspressed once a made 1 bet of 15€ because of this. But this was days after the withdrawel was made so ....
In the rules I also found this => Placing single bets equal to or greater than 30% from the value of the Bonus credited to the player account, prior to the wager requirement for that Bonus having been met.

Here it says PRIOR the wager requirement. So I didn't even do anything wrong then as there wasn't even a bonus anymore

2000€ winnings are gone and I got 50€ instead to play with. Is this serieus ?!

Update:
Last week they discoverd that euromoon (and some other casinos) are using FAKE Netent software. Even Netent itself is looking into the problem

Update #2:
Annette:
Good evening en good luck.

Me:
Good luck to not press maxbet by mistake and lose 2000€ u mean ? :)

Annette:
:)

I also have a screenshot from this that I would like to add but I dont find a way to do it here.
A lot of bonus offers all the time and every day. The selection of games seems good.
Caution! I just confirmed this with their customer service: If you play with a bonus, not only the max 30% bet value of bonus -rule apply, but also _all sort_ of doubling-up is prohibited no matter amount. That means, if you play blackjack for example, only Stand and Hit option is allowed. If Double or Split is played in any situation with any bet size (even once), that is a violation of the bonus terms. Not very usual terms. Be careful!
bigtdawwwg 2 reviews
United Kingdom
Message
Nothing. You can win here. Just not get paid. There is very few positives.
Accepted my deposits without a UKGC license. Seemed to think it was my responsibility to check that they're regulated here despite offering my country as an option on their registration page. I even asked to exclude my account whilst they processed my withdrawal to stop temptation getting the better of me. They reopened it in am instant on request and allowed me to play the balance. Clip joint.
If you are not from Israel or United States, then you can feel free to open your account today and try one of the newest casinos to offer online. This casino was established a few months ago, and for a short time has attracted a lot of players, if the statistics that we present this casino accurate. Euro Moon casino live is very good, there are plenty of table games on offer, and as far as roulette, like what they have to offer two versions of my favorite roulette. Casino section for playing live is very simple games that are available on other live casinos you'll find on this, and if you are not enough online casino and Live Casino, there is a scratch cards section that will complete the range of refreshment in the world of gambling. I like the design of the site, the icon that is in fact a mark "euro" currency, originally no further ...

Last week I played a lot at the casino, mostly on Dead or Alive slot, but no less fun it was with Star Wars and Steamtower. Although I have in past reviews said that the appearance of the software is not as important when choosing a casino, some things still need to be taken into account. If you play for a longer time, you need software that will allow you to be your eyes rested without too open colors and unnecessary lighting effects, just black color that defies this patchwork is a trademark of casino games do not require any special hardware considerations. It will be sufficient average computer, the normal performance, because it is an instant play with no download the game client for you desktop. Although the new, Euro Moon has the potential to occupy an important place in the gambling industry.
Nothing. There is nothing good about this casino. Clip joint. Avoid!
Disgusting casino. I also won here, almost 10k euros, and they play every trick in the book not to pay you. 5k per month withdrawal limits, which are just left pending forever. They're accepting UK players without a license too, illegally, so my complaint to the UKGC was frivolous.

Had one of their managers promise to refund me "today or tomorrow" via email (several weeks ago), refund obviously never arrived. Jeff is his name. Now he avoids any attempts to contact him. ALL emails to support are ignored.

Clip joint, fleeced me for more than £3k. Now using Visa chargeback scheme to attempt to recoup my losses.
EUROMOON CASINO REPLIED ON MONDAY 23. NOVEMBER 2015
Dear Thompers,

After checking your account, we could see that chargebacks were done several times. Regarding your withdrawal request for 5000€, it was canceled by you.

Kind Regards,

Euromoon Casino Support


JohnShit 39 reviews
Norway
Message
I agree with everyone else, they are just scammers. They have very clever ways to try and take your money if you manage to win.

I talked to the manager about some of the terms for the bonuses and the casino and said the person coming up with this stuff must be stupid or evil. He agreed and was going to discuss this with his manager again. They still have the same rules and conditions, so I guess they are just smart and evil.

Stay away, you will not be able to cash out.
EUROMOON CASINO REPLIED ON TUESDAY 17. NOVEMBER 2015
Dear JohnShit,

We are sorry you are having an issue with our casino.
Please be in touch with your account manager.

Kind Regards,

Euromoon Casino Support
Evergoa 22 reviews
Spain
Message
They have a good interface and interesting games, but it doesn't have value if they apply what I write in the negative feedback.
Take care with clause 103 of their T&C! They can confiscate your earnings whenever they want. This is another scam casino. Do not play here. They delay reimbursements on purpose and they request tons of personal validation documents.
EUROMOON CASINO REPLIED ON TUESDAY 17. NOVEMBER 2015
Dear Evergoa,

We are taking care of your complaint in the complaint section.

Thank you very much

Kind Regards,

Euromoon Casino Support
Nothing to write positive about this casino. I have very bad experience and they took me more than 9 thousand euro. I recommended to never play this casino because you will never get paid.
Why all players don't read review before play this casino. They took me already 9 thousand euro. I never get paid and AskGamblers just close the complain to casino favor but I never get my winnings.

People don't play this casino because you will never get paid. This casino shut be on blacklist long time ago.

Chat are rude never help you.
Don't play this casino is scam.
Even though the slots are nice what is the point playing on this casino?
If u don't get paid when u win and can't play how u want with ur own money?
I played here for the first time and I was aware of the 30 % maxbet and that is on every deposit even when u not choose for a bonus so beware if u play here.

I won that night 4500 euro the next day I lost some money and 1 time I accidentally pressed maxbet. These buttons are way to close next to the start button btw
and not even protected by a yes or no question. I tried to explain but they don't answer and deleted all my money no questions asked??

I send some mails but never get an answer back from them other then bonus offers??
Yeah right like I ever gonna play here again.
This casino is a total scam and they will do everything to avoid paying you so be warned DON'T PLAY HERE.
LegatoPoker 4 reviews
Sweden
Message
They WILL steal your money. They even have in their rules that they will steal your money, it doesn't matter if you play with a bonus or not...

For some reason AskGamblers ENDORSE the fact that they steal your money, they think it's fine as long as it's stated in their rules.

They stole €5500 from me and AskGamblers refused to help.
Deffis 2 reviews
Finland
Message
Please be aware of the payment method bonus here. They add 15% bonus if you for example deposit with Skrill. That means when you deposit 100€ you get 215€ bonus. The 15€ of it is restricted separately to the 30% betting rule in the Terms and Conditions. So you can't bet higher than 4.50€ or any winnings are declined and cancelled. That of course is told only when you have made the withdrawal and sent the documents. So my price for learning this was 2701.98€ with 6.25€ bets made.
LilianInThaHouse 578 reviews
Bosnia and Herzegovina
Message
This casino has a very interesting offer of games of even 8 different software providers: Amaya, Chartwell, Betsoft, Elk Studios, 1x2Gaming, Gamescale, NextGen Gaming, Thunderkick. I must admit that some games of these software providers such as Elk Studios or Gamescale I never had the opportunity to try.

In this casino so far I had a chance to play for free chips only once. Although it was not so long ago, perhaps a month or two, I can’t remember on the details. I really can’t remember which games I played and how long.

When it comes to the welcome bonus offer I have to admit that Euromoon Casino has an interesting offer. It is a bonus of 200% with wagering requirements of 33 x bonus + deposit. Also, if you select an e - wallet service for the deposit you will receive an extra bonus of 15% with wagering requirements of 25 x bonus + deposit. For the free spins and no deposit bonuses the casino has very interesting rules. For example, the maximum cash-out from these bonuses is limited to 100 euros. Also interesting is the fact that in case that you have a cash-out from these bonuses you must to make a deposit within four days of at least 50 euros or all of your winnings will be canceled.

Until this moment I have not had the chance to test the casino support but I like that Euromoon offers live chat support available 24 hours every day of the week.

Also I like the really attractive look of the casino website with extremely easy navigation.

Although I am not a depositor here, I think that Euromoon is a one solid and good casino, but on the other side except few Betsoft and Thunderkick, I do not like too much the games in the casino offer.

So I decided to rate Euromoon Casino with a weak 6 out of 10 possible stars. If in the offer were NetEnt and Microgaming games this rating would be higher.
Bambi 1 review
United Kingdom
Message
Absolutely nothing at all, poor choice of games and even then a lot of the games wouldn't load properly.
I joined this casino on the 4th July 2015.
I deposited a total of 341.73 euros.
I declined any offered bonus's.
My average deposit was 20-30 euros, sometimes a little more, but I made 10 deposits in total.
I stopped at a total win of 501 euros, which I decided to withdraw.
I sent in my ID documents numerous times as they kept coming back to me saying they couldn't read them. Which I found hard to believe seeing as they had been sent using quite a high scanner setting. I eventually go them accepted after trying for 3 days.

Today I have had an email saying that my withdrawal of 501 euros has been declined and that my last deposit of 20 euros has been put back in my online casino account.
They said the reason it was declined was due to 'irregular gambling'.

On speaking to them in chat, I am told that i am only allowed to bet a maximum of 30% of what I deposited- otherwise it is classed as irregular gambling. Therefore, when I deposited 20 euros, the largest bet I was allowed to make was 6 euros. However, I apparently was making single bets of 15 euros.
I have never ever had this before on an online casino and I have been playing very regularly for about 10 years. This is a first for me!!
If I am not allowed to bet over 30% of my deposit, why do their system allow us to do it?
To only get my last deposit of 20 euros back also, pure fraudulent scammers!

The chat help is useless - "max" - is very abrupt and rude. They can't really give you many answers about anything - kept telling they are passing it on to the relevant department, please avoid this casino!
I joined this casino only a few days ago. A friend of mine told me about them and that they were offering a 10 euro no deposit bonus. I decided to join them and try my luck because they had Skill On Net slots which I like very much.

I followed the link made an account and 4 euros were instantly added to my account. I got another 6 when I confirmed my email address. The max cashout from this bonus was 100 and I think the wager was 80 x bonus which is pretty standard to all of these casinos. Anyway I started off with Irish Eyes 2 on a minimum bet. I hit a descent bonus round very fast and managed to bring my balance up to 30 euros before I decided to change the game. After that I went to Medusa and had a few descent wins and ended up with a solid 50 euros balance. I was really happy with way things were going and I thought I would have more luck on the 50 payline Merlins Millions. But there was no magic whatsoever here and soon my balance was down to 20 euros without hitting any descent wins or bonus round. After some hesitating I went to 300 shields and hoped for a good bonus round. I got the bonus when my balance was down to 10 euros but didn’t unlock anything past the second stage and got only a 2 euros payout. After that I lost my balance on Medusa II.

Overall I had a good time in this casino. The games paid good, live chat is always available and I liked their webpage.
Still there are a few things I don’t like here. First the pending period is 5 days which is way too long because in all other Skill On Net casinos it is 24 h.

Second a friend of mine wagered the no deposit bonus in this casino and was told to deposit 50 euros in order to withdraw 100 total, so the max you can win from the no deposit is in fact 50.

And last, the one complaint about this casino is for 5 000 euros and still no response from the casino. Somehow all of these facts can't persuade me into depositing here.
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Euromoon Casino complaints

  • 10 of 16 resolved
  • 3 days avg response
  • 1 week avg complaint life
  • 2,200 USD avg amount

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