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Diamond World Casino

VERYGOOD 8.42
PLAYERS FROM UNITED STATES NOT ACCEPTED

Diamond World Casino is an online casino with a blinged-out theme and a convenient instant-play interface. It is one of the very few sites that features games from the Wazdan software, including several unique video slots and classic slots plus a few video poker variants and instant bingo. The site is licensed by the government of Malta.

Restricted Countries

Legal restrictions prevent Diamond World Casino from offering games to players who live in the United States. Players from all other countries are welcome as long as their laws do not prohibit online gambling.

Games

Diamond World Casino offers a unique range of slots that are hard to find anywhere else. They’re provided by Wazdan, one of the newest game developers on the web. Players will find both video slots and classic reels slots here. Some of the most popular titles are Highway to Hell slot, Black Hawk slot, Book of Magic slot, and Tetri Mania slot.

Those who prefer something different can try their luck with American Poker Gold with up to 5 hands or two other video poker variants that feature mini bonuses: American Poker V and Magic Poker. Diamond World Casino also offers Extra Bingo. At this time, no table games are offered.

All of these games are powered by Unity instead of more common platforms like Flash and HTML5. As such, players may be prompted to download or update Unity Player before they can play.

Support

Players at Diamond World Casino can rely on live chat support to get fast help during business hours. This service is available from 08:00 to midnight Central European Time (CET), seven days a week, in English, Polish, and Russian. Unfortunately, players who are not online during this time will need to email the casino and wait at least 24 hours to receive a replay.

Security and Fairness

Diamond World Casino keeps players safe with the use of SSL encryption on all of its webpages. This protects players from having their sensitive data read by anyone, ensuring that depositing and withdrawing are safe to do.

Wazdan, the games provider at Diamond World Casino, has had its games audited by NMi, a Dutch independent testing agency. As such, players can rest assured that the games are genuinely fair.

Pros

  • Features hard-to-find slots, a few video pokers, and bingo from Wazdan
  • Convenient instant-play format
  • Live chat support offered
  • Secured with SSL encryption
  • Proven fair by NMi

Cons

  • Unavailable to US players
  • No table games
  • Live Chat working hours from 8:00 to midnight

Screenshot

Diamond World Casino Reviews by Players

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Half a year ago on one site, whose name I do not even remember I saw the promotion in which This casino gives 10 € completely free for all new players. When I registered the technical support they told me that I must first verify the account and then get a free bonus. Had I known that I verifying account experience such headaches would never have tried to get this bonus. With his camera of 16 mpix I painted ID card and sent to the mail who provided a valid address for verification. A few hours later they told me that the documents were rejected under the pretext that they are fake.

I was wondering, if the fake document was photographed at a perfect angle, the perfect daylight, and all this with a 16 Mpix, then what do they accept my documents. I thought it just made a mistake, so I re-sent the ID card I still further closer to the lens, then quickly get back mail that the document is rejected. Already caught me nervous so I decided to paint and driver's license and utility bill from the internet service provider, even after that I'm not verified the account again told me that the documents were fake. Later they told me to send another utility bill, and I took the advice and sent them my bank statement.

Neither such a document which is certified by the bank is not accepted and it is categorized as a fake, and that is why I wonder if they even want new players or bite their tongue when they promised us free chip of $ 10. I had no more desire, and I did not want on principle to further torture myself, because I realized that in that their security many casinos sometimes exaggerate. I understand concern for the players, but is there any other way to verify the account in addition to sending a crystal clear document. I do not intend to make a deposit here because I failed to comply, or they wanted to respond to my emails appeal, because of all this, the relatively low rating 3/10.
hajnrih 1285 reviews
Macedonia
Message
Diamond World casino is one of the latest casinos I joined. I was looking for some no deposit bonus and I have already played most of the bonuses here by the more popular software providers so I am left with little choice.

When I joined this casino there was a 10 euros free chip promotion here at AskGamblers. The bonus had a high 50 x wager but there was no max cashout. It seemed like a descent offer so I decided to try it. I made an account entered the code, confirmed my mail and the money was added to my account. I didn’t know any of the games so I just chose random. The game I chose was Magic of the Ring. The only reason why I chose this game was the wizard symbol. It reminded me of Merlin's Millions so I decided to give it a try. The minimum bet here was 10 cents so I started playing. Very soon I got 3 scatters and the free spins bonus. A wheel started turning and a symbol appeared. I had no idea what that meant. In the bonus round I saw that the symbol expanded on the reels.

From that bonus round I cashed in 40 euros. It was amazing. All this on a small 10 cents bet. I played some more another bonus round and my balance was over 100 euros. I had no idea what was going on. The payout from the base play was 0 but in the bonus round it was great. When I raised my bet I saw that I was playing only on 1 line but on 10 cents. That is why my wins were big. I raised my bet to 1 euro and got 5 scatters. This paid me 200 euros in the start plus another 80 in the bonus. My balance was at 380 euros. The bonus had no max cashout. And like many times before I raised my bet to 3 euros and went down to 0. The bonus was wagered a long time ago and I didn’t withdraw. Chasing the big win I went down to 0.
The only thing I don’t like here is that Macedonia isnt allowed for a deposit via Neteller. In the moment that is my only available option so I cant deposit and play in this casino. What a shame.
Awena 550 reviews
Bosnia and Herzegovina
Message
After you use most of the ND bonuses on your favorite forum and you can't pick between the offered software for no deposit bonuses the choice you’re left with is very scarce.

I liked the name Diamond World Casino and in order to be able to play here you have to install unity player because this casino uses Wazdan software.I have to say from the start that this software isn't for me. I used the 10 euros ND free chip and I started with the slot game Captain Shark on which I hadfew wins of over 1 euro.

My biggest win here was 1.75 euros on my minimum bet of 0.10 cents. With Tetri Mania I had more luck and I had some wins of 3 euros in a row on my minimum bet. I than moved on to Highway to Hell and after to Fruit Mania. On this game I also had some wins of over 3 euros on minimum bet. Considering that the bonus had a wager of 50 x bonus, it was clear that I wasn’t going to meet the wager.

This is why I decided to try some games which I didn’t like much to be honest. What was very irritating to me was the sound of the games which was similar and I can't stand it. I found that Wazdan is a new company created by players and that the games they created were some of the favorite in land based casinos.

By creating the software they made them available online. Their slot collection isn't very big and I really hope that Wazdan software will find it’s place under the Askgamblers sky. After I lost my balance I got a free chip for Valentines day and I used it to play Wild Girls. I had fun here for about 15 minutes. I had a few wins of over 5 euros and I moved on to Magic of The Ring.

They have a very helpful live chat and in order to verify your account you have to upload your documents but mine were declined and I didn’t ask why.
Cons/ small choice of games, limited only to Wazdan software with which I am not familiar and it’s sound is irritating to me.
katemak 1111 reviews
Message
I've already made my review for Diamond World Casino, but first of all I owe one apology to this guys and the reason is when I was talking about the documents issue, yes they were right. I did send them documents which were out of date, so the reason why my account wasn't verified was that. The minute I did send my second document which was new one, they verified my account after 1 hour.

I did used my free chip and must say I had great time there playing their slots. I must say they have really great support, very pleasant and professional, so thank you Diamond World Casino for the great support and I do trust this casino and the reason is that they are Malta license, which I trust the most.

Good Luck!
blondie 1013 reviews
Message
Here I will tell you my experience at Diamond World casino. It is provided by Wazdan software, and I have to say this was my first experience with this software, so when I saw on askgamblers a no deposit offer from this casino, I thought this surely will be a fresh and interesting opportunity to try their games.

I looked up their page and signed up. The look of it was nice. There was said that 15eur no deposit bonus will be added to my account after full registration, so after I filled the registration form and verified my email, I had to send them two documents that provide them with my address and an id copy. And then I thought about it. On one hand, I don't like to give casinos that kind of information about myself, if I'm not depositing there yet, but on the other hand, I wanted that bonus and if I did that and later wanted to make a withdrawal there, I wouldn't need to verify my account there.

I sent them both of those documents and the next day the bonus still wasn't added. Their support has limited working hours, so I had to write them an email. It was answered the next day, saying that I haven't sent them anything. I did that again, but nothing changed. The next day I visited them again and finally the live chat was available, so I wrote them and explained my situation. A very nice chat lady gave me their support email where I can send the id again. Only the next day I got an answer from them, saying that my passport copy vas verified, but the bill couldn't be verified because it was an internet bill. Well, that was a bit weird because I've sent the same two documents to many other casinos and it has always worked. I had lost many nerves while only doing the verifying, besides I didn't have any document to send them at that moment.

I haven't sent the other document yet, but maybe I will. But what was weird, even when I was logged in, I just wanted to take a quick look of the games, but a window came up saying that there's something wrong with the graphic card, I don't know. And altough they do have a live chat, it works limited hours and it is quite hard to get in touch with them.
DIAMOND WORLD CASINO REPLIED ON TUESDAY 2. DECEMBER 2014
Thank you for visiting our casino. Your feedback is extremely valuable to us. We are very pleased that you found our games and the design fresh and interesting. We are glad that you decided to register and verify your account. I realise that having your document rejected must be frustrating, especially if the same documents are acceptable by other casinos. We are committed to provide safe and legal gaming experience and it is only because we record a huge number of fake registration attempts made by bonus hunters on daily basis that we need to verify all players manually. This process takes usually up to 48 hours. I apologise for the inconvenience. Note that we offer several promotions and you can benefit from, for instance from 100% first deposit bonus, without submitting your documents. As you pointed out verifying your account does speed up withdrawal. We would be happy to assist you and review your case. Please refer to the information you received from our team and resend your document to id(at)diamondworldcasino.com or contact our support team at support(at)diamondworldcasino.com. I am sure that we can work out a solution.

Our games require unity player plugin to run which has to be installed in order to play. This may have been the problem you have experienced. You can download the plugin from our website.
Please feel free to reach out to our support team if you have additional information to share that may help to troubleshoot this issue.
katemak 1111 reviews
Message
I was browsing the net for some new casino with free chip or free spins and that way I came across Diamond World Casino site, which they were offering 15 euros free chip when you join their casino. First I contacted the support, which they were very fast, have to admit and very pleasant, to asked them about the free chip they are offering, because I wanted to know is my country eligible for that promo or not. The chat support told me that I can get the bonus, but when I deposit right after I must send them my documents, so they can verified my account and then I would get the bonus, without any problem. When I opened their casino, they were advertising the 15 free chip, so I did sign up in a minute or so.

The next thing I saw that they were Malta licence but they were not Netent provider, so they were having some Wazdan software games, which I see it for the very first time.
The next thing I done was uploaded my documents which I did, so I left the casino and waited for 3 days or so, but there was not any answer form them. I contacted the chat support and asked them did they received my documents and the answer I got was a bit surprising, because I send the documents directly from the casino, so the chat told me that there is no documents sent by me, so I had to send them again via my mail. I done that too, so I got response from them, that my documents are not so clear and that I have to send them another one.

Ok Diamond World Casino, I have send the same documents to the best and famous casinos on line, so they were good for them, but for you not. So it makes me wonder, do you give that bonus or not? It's probably the best if you stop giving that bonus, and stop advertising your casino with the free chip, because you don't want to honor what you are advertising! So no, it's been more then a month and I still didn't get anything, surely they are expecting to send them another documents, who will be more clear, well I won't, thanks for nothing!
DIAMOND WORLD CASINO REPLIED ON TUESDAY 2. DECEMBER 2014
Thank you for bringing this issue to our attention. Your comments about the registration process are greatly appreciated. I apologise for the delayed response as well as any inconvenience caused. The safety and security of our players is always our top priority. We follow all rules resulting from legislation and gladly accept all registrations that meet the requirements of the verification process. Based on your askgamblers user name I found your account in our system and managed to investigate your case in details. As far as I am concerned our support team have already contacted you via email explaining that the second document could not be accepted only because at the time it was submitted it was older than 6 months. I hope that I can convince you to visit Diamond World Casino again and resend the current version of the document. If you send a valid document I guarantee that you will receive the welcome bonus. Note that you can play at our casino without full registration and receive a 100% first deposit bonus. You would still need to verify your account to make a withdrawal. Again we would like to apologise for any inconvenience and would appreciate your understanding. It would be such a pleasure to welcome you back to our casino!

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