Software, design and general qualities of the casino are fine. Except for the fact that they have extorted me as no casino did before.
Description of the extortion
I registered there I played and lost my deposit along with the bonus, that's not a problem it happens. As you play they "reward" players with free spins for reaching levels, completing lands of Germany to be exact, it's something like 20 or 40 free spins for a level. After I was done with wagering of my 1 deposit along with the bonus ( I've lost all the balance practically at the same time that I have met the wagering requirements) I had 3 of those "rewards" for discovering 3 lands, they were credited to my account as free spins, I used them and I had won 3.11E10.62E and 2.70E, and they had 1x wagering requirement, so everything seems like a gift, I was playing bigger than that and at that point I didn't even bother playing slots with it, I just bet it altogether on roulette I won 1 bet, than I bet it all again and lost. I looked around my account, I looked into the bonus section, no more bonus or free spins were available - which is important in this case, the bonuses section was empty no active bonuses and the bonuses there have a forfeit button so u can cancel it, nothing to wager, empty account. Except for 0.03E 3 cents showed at the balance box
Than after a couple of minutes I made a deposit of 150E and played roulette, I won some and withdraw 450E.
After a day or so I received a message that I have violated their 5E max bet rule that applies to bonuses and they "confiscate my winnings and refund my original deposit" they have only put 50E in my account, not even 150E.
At that point as I wasn't playing with any bonuses, I was playing with a deposit I have made minutes before, I have messaged them and asked for details of this, any proof or whatever I asked them it if was some kind of an automatic system or if my account was reviewed and my bets checked, I was in shock as I have done nothing wrong, they have not responded, I have messaged them again and they have not responded again, ZERO communication, they screwed me off and dont even bother talking to me. I did inspect my account and tried to investigate about what can be their reason to steal my money, and I discovered that I had those 3 cents left there, and as they did not communicate with me AT ALL I can only assume that this is the excuse that they're using here. After further examination of the bonus history, it appears that those 3 cents were a part of the 2.70E reward.... that had 1x wagering requirement.
So let me be clear here, Max bet allowed when having bonus on your account is 5E and I had 2.7E bonus (that I did not in any way ask for its a reward for reaching levels...) its freaking impossible to break this rule while only having the bonus, its wagered before its possible to bet more, my crime apparently was that I did not entirely lose it, I had 0.03 left on my account.... its not even enough to make any bet, perhaps if u load some slots and chose to play only 3 lines.
It seems that they have used that to confiscate my 400E, I did not feel screwed over like that ever.
Let's look at what they have done here, and how they apply their rules
They have a general rule that a max bet when having any kind of bonus is 5E apparently, there's no system overlay that would block you from making a bigger bet when your account is in "bonus mode" no warning nothing, u can make this bet and than they can steal your money with a smile of their face if u win big:), so u have to read TandC carefully as u wont find out about it in any other way, and this rule applies to those rewards that they give players, and those are usually 20 free spins so the winnings form them will be very small sometimes nothing, sometimes 0.03E or 0.5E or 1.8E etc,
So considering how they have applied this to me thats how they will apply it to others:
You're playing with 1000E on your account you're playing slots with 10E bet, you've reached a level! congratulations player! you're awesome! wow! here's 20 free spins for you, you go to use them, they come up as almost dry, you only win 0.19E cents lets say, so you think nothing of it ofc,and you go back to playing your slot on 10E per bet, you end up winning a nice 600x win so u have 7000E at your account right now and you order a withdrawal, then you're receiving a message from the, saying: "sorry dear player but you have violated the terms and conditions of our bonus policy, your winnings have been confiscated and your initial deposit refunded thank you for understanding."
So those 19 cents coming from the bonus could be used to hijack any winning 1k, 10k 1million whatever
That's the extortion scheme that they have prepared for players and they can use it at any time
They did not communicate with me at all, their chat usually has about 10 players in the waiting line and expected waiting time 20-30 minutes... i'm just not that patient
Worst casino experience I have ever had, everybody knows that the casino is there to take your money, either when you lose bets or by slapping you in the face with various TandC's violations when you've won, but they usually keep appearances and in this case there's is no way for them to keep any appearances, they cant say that I have really done anything wrong, at most I have made a mistake and forgot about the 0.03E I had at my account but its clearly irrelevant giving the amounts in play, and they have ruled this out without any reasonable proportion, 400E punishment for supposed non compliance with 0.03 of bonus funds left.... that had 1x wagering requirement, I'm just stunned. I do not blame them for going silent with me, as there is nothing that they could possibly say that would make sense, other that, yes we are stealing 400E form you because we can, say aufiderzein to your money.